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Lake Ford - Service Center

Milwaukee, WI

4.3
2,082 Reviews

2,082 Reviews of Lake Ford - Service Center

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January 17, 2025

Your price is went up on the oil change and also now you charge for credit card fees it's like what else you going to charge us for can I charge you something More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Lake Ford responded

We understand that price changes and additional fees can be frustrating, and we want to clarify a couple of things. Our prices have increased slightly due to rising costs, but we still remain one of the most affordable options for oil changes in the area. As for the credit card fee, we do not keep that fee—it goes directly to the card processor. We truly appreciate your business and always strive to provide quality service at a fair price. If you have any concerns, feel free to reach out—we’d be happy to discuss them with you!

January 16, 2025

Excellent service friendly employees explained all that was wrong with my vehicle will recommend lake ford More

by aaaiello1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Excellent work and really appreciate Service Manager’s Jessie helping with all my services. Will always bring my truck to Lake Ford. More

by J presser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Lake Ford responded

Thank you for your feedback, and we’re sorry to hear that you were unhappy with your experience. We understand how frustrating it can be to incur charges for a diagnostic check. Our diagnostic fees are standard practice to cover the time and expertise required to properly assess a vehicle, but we do understand how it can feel like an extra charge when you're already paying for repairs. We strive to be transparent with our pricing and services upfront, and we apologize if this wasn’t clearly communicated during your visit. If you feel there was any confusion or misunderstanding regarding the charges, please reach out to us directly so we can look into the situation and see if there’s anything we can do to address your concerns. We genuinely value our customers and want to ensure that everyone feels they’ve received fair service. Thank you again for sharing your thoughts, and we hope to have the opportunity to make things right.

Jan 16, 2025 -

J presser responded

Yes please look into it, I have been bringing my truck to you for 13yrs and have never had any problems like this before

January 16, 2025

Went there for an oil change work was done in a timely manner at a decent price. More

by Gracjan.maslach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

Service work has been excellent and timely. Micah is very pleasant and professional and answers any questions that I may have. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

Respectful and efficient. My special requests were adhered to as I had requested and completed in a timely manner. More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

Everything was fine. But I they fixed my car twice and both times I asked for loaner cars. They informed they had none. But when I was arriving to pick my car up, there w More

by ghatani Rupert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

Respectful and just very helpful i love the treatment we receive from all the workers More

by blancarios232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Terrible experience. Worst dealership ever. Then I got told not to never bring my car back after I paid to get it fixed 👎 they don't respect their warranties More

by deeboiimoore436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Lake Ford responded

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating it can be when things don’t go as planned. We want to clarify that we value every customer and aim to provide the best possible service. In rare cases, the only time we would suggest a guest not return is if there has been disrespect toward our staff or a breakdown in mutual respect. It’s important to us that all customers feel heard and treated with courtesy, and we work hard to maintain a professional environment for both our team and guests.

January 10, 2025

The service was done promptly. Everything was. checked over. The employees were friendly and helpful. More

by khoward68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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