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2,026 Reviews of Lake Ford - Service Center
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December 08, 2024
Not impressed. My new PHEV escape is not going up to the initial 44 miles range. The EV baterry was drained and now it only recharges to about 22 mile range. I was My new PHEV escape is not going up to the initial 44 miles range. The EV baterry was drained and now it only recharges to about 22 mile range. I was charged over $200 for the diagnosis, on a less than 2 month old car. They didn't solve the issue. The explanation of the problem was very unsatisfactory. I will not be back to their service department. More
by cnmjcleon
Verified CustomerEmployees Worked With
December 07, 2024
Everyone in the dealership was very nice and pleasant to work with. I also like your waiting room for when you’re having service done. It’s spread out and you’re not sitting on top of everybody. work with. I also like your waiting room for when you’re having service done. It’s spread out and you’re not sitting on top of everybody. More
by kurtgalante
December 06, 2024
The cars are good but the service area is horrible. I've read many bad reviews I've read many bad reviews More
by masterjay
Employees Worked With
December 06, 2024
Lake Ford did a great job. Their customer service and quick response was so appreciated. Their customer service and quick response was so appreciated. More
by Dominique Carranza
Employees Worked With
December 06, 2024
Rep was nice and kept us in the loop. We bought the aftermarket warranty when we purchased the f150. Thank God we did. Our f150 had 12000.00 of repair.. repaira were made in a timely We bought the aftermarket warranty when we purchased the f150. Thank God we did. Our f150 had 12000.00 of repair.. repaira were made in a timely fashion. More
by ilovedave55
Employees Worked With
December 05, 2024
I was told that the tire change would take 1 1/2 hours. It took 6 1/2 hours. Rediculous waste of time It took 6 1/2 hours. Rediculous waste of time More
by revinkevin24x7
December 04, 2024
Foot fill expectancies. Found the problem and fixed it. Had to bring it a second time for a leak. got fixed as well and every thing looks good till now. The car was not was Found the problem and fixed it. Had to bring it a second time for a leak. got fixed as well and every thing looks good till now. The car was not washed as I was told but ask to bring it back to get it washed. A check list before turning the car to client will help to prevent minor details that say nothing but mean a lot. More
by brendau78
Employees Worked With
December 03, 2024
Good communication. I appreciate that. Didn’t like how the last guy who parked the truck left the driver seat all the way back like it’s a Dr. Dre video. Not sure wh I appreciate that. Didn’t like how the last guy who parked the truck left the driver seat all the way back like it’s a Dr. Dre video. Not sure why this happens at most mechanics shops, but it would be fantastic if the seat position was left alone. More
by chamberlainrob13
Employees Worked With
November 28, 2024
Provided service quickly. However didn’t give me any details of what was done. Helpful to know what was done with some visuals However didn’t give me any details of what was done. Helpful to know what was done with some visuals More
by Sgmnuzvid
Employees Worked With
November 28, 2024
Excelente, ayuda y atención al cliente . Me ayudaron demasiado gracias a omar y a Rodrigo thanks Me ayudaron demasiado gracias a omar y a Rodrigo thanks More
by Jmina5450
Employees Worked With
