Lake Ford - Service Center

Lake Ford responded

Thank you for sharing your feedback about your recent experience with us. We take customer reviews seriously, as they provide valuable insights to improve our services. Firstly, we want to express our utmost concern regarding the reported incident involving one of our employees. We want to emphasize that we do not tolerate any form of verbal abuse, offensive language, or disrespectful behavior toward our employees or customers. It is important for everyone to be treated with respect and dignity. Regarding the issue with your car, we apologize for the transmission problems that occurred after your visit. We understand your frustration and disappointment. We attempted to explain that the transmission issue is not associated with the overheating problem for which you brought your car in. Sometimes, unforeseen issues can arise, especially with higher mileage vehicles, and we regret any inconvenience this may have caused you. Once again, we apologize for any negative experience you had and assure you that we are committed to providing a respectful and satisfactory experience for all our customers.

Lake Ford responded

Thank you for taking the time to share your feedback about your recent visit. We appreciate your business and apologize for any inconvenience you've experienced regarding your extended warranty inquiry. We're glad to hear that your oil change was completed successfully. However, we understand that your question about the extended warranty has not been addressed in a timely manner, and for that, we sincerely apologize. Your concerns are important to us, and we're committed to resolving them as promptly as possible. A member of our team will be reaching out to you shortly to answer your question. We value your trust and appreciate your patience as we work to rectify this situation. Thank you for bringing this to our attention, and please do not hesitate to contact us if you have any further questions or require immediate assistance.

Lake Ford responded

Thank you for taking the time to provide feedback on your recent visit. We sincerely apologize for the inconvenience and frustration you experience. We acknowledge that there are areas where we need to improve, and we appreciate you bringing these issues to our attention. We want to assure you that the service you received does not align with our standards of customer care. We understand the importance of effective communication and treating our customers with kindness and respect. We genuinely apologize for any impression that our customers are not important to us. While we did implement a new electronic system a year ago, it is clear that we still have work to do in ensuring our staff fully adapts to these new processes and provides the level of service our customers deserve. Your feedback highlights the need for ongoing training and improvement within our team. We appreciate your patience and understanding, and we thank you for giving us another opportunity to earn your trust. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly.