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1,972 Reviews of Lake Ford - Service Center
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April 26, 2024
Craig was rude. Craig doesnt know cars at all. Craig is just a saleman... just a bad salesman. did not care at all about my cars problem. Craig doesnt know about the Craig doesnt know cars at all. Craig is just a saleman... just a bad salesman. did not care at all about my cars problem. Craig doesnt know about the Fords he repairs. He just wanted to get a diagnostic fee for the company. When all was needed was for him to listen to my complaint. Sometimes the customer actually know more about cars than Craig. I think he hasn't worked on a car himself ever. How can u trust someone like that? They just take your money and never learn about the vehicles they service. Unbelievably bad customer service. More
by Fbadfordguys
Employees Worked With
Craig Prochaska
April 10, 2024
Jim Bramal is by far the best, Jim and Jessie understand what it takes to provide outstanding customer service many times going way over above and beyond to take care of the customer. You will not be disapp what it takes to provide outstanding customer service many times going way over above and beyond to take care of the customer. You will not be disappointed trusting them. More
by Rich Erickson
April 04, 2024
Great place for service ! ! Jim Bramel goes out of his way to make you feel like you got your moneys worth. Fair pricing great service ! Jim Bramel goes out of his way to make you feel like you got your moneys worth. Fair pricing great service More
by JB5166
March 13, 2024
I can honestly say that I've never had a bad experience getting service done at a Ford dealership up until now. This must be the dealership that Ford sends their trainees to. I guarantee you will leave wit getting service done at a Ford dealership up until now. This must be the dealership that Ford sends their trainees to. I guarantee you will leave with more problems than you had before. And then they will have the audacity to ask you to bring it back in so they can run more tests. The commission breath is real. Avoid this place if you care about your car. More
by gnarboi
Employees Worked With
Other Employees :
Craig Prochaska, Brian Teitelbaum, Thomas Francour, David Proctor
August 28, 2023
Beautiful dealership site but unfortunately the main skill is ignoring people very politely. From being pushed to sign paperwork without any info including the interest rate to signing for my first oil skill is ignoring people very politely. From being pushed to sign paperwork without any info including the interest rate to signing for my first oil change I couldn’t see the print on their handheld devices. Maybe most people dread the up-sale wjen you bring your vehicle in for service, I had a few service requests to inquire about, he didn’t want to speak with me or answer questions. Each time I was there they treated me like I was a pain for being there. Maybe they are just so busy they can’t take time for more listening for sales. Disappointing More
by lotuswarrior
Employees Worked With
Brian Teitelbaum
August 24, 2023
So grateful for this team. Their amazing service is consistent and it’s always about you the customer. Craig has been my Service Advisor for years and will continue to be. Their amazing service is consistent and it’s always about you the customer. Craig has been my Service Advisor for years and will continue to be. Thank you! More
by RafaelCetina
Employees Worked With
Craig Prochaska
August 20, 2023
The service they did on my truck was perfect. The only thing that I wish you would be told that if you are running behind on reservations I would like to be told. I had a 8 o’clock appointment th The only thing that I wish you would be told that if you are running behind on reservations I would like to be told. I had a 8 o’clock appointment they took it in at 9 o’clock. My truck was done at 10:30 if I would’ve known I would’ve left and came back for it More
by adkm1974
Employees Worked With
August 14, 2023
Lake Ford Dealership Collision Center was absolutely amazing. Crystal and Mario went above and beyond my expectations. The communication was fantastic and that kept me informed throughout the entire pro amazing. Crystal and Mario went above and beyond my expectations. The communication was fantastic and that kept me informed throughout the entire process. When I purchased my F150 from Lake Ford I didn't noticed a couple of scratches on the passenger side. They offered to buff the scatches out, that didn't work. So, not only did they paint my doors but they also covered the cost. It did take a little longer than expected ,but its because they are perfectionists. I'm very pleased and happy with Lake Ford Dealership Collision Center and the sales department. Matt the manager, AJ my go to guy who sold me the truck, and Crystal and Mario from the Collision Center are the best. I highly recommend Lake Ford for your next vehicle purchase or repairs. More
by grayj81
Employees Worked With
Crystal Hewera, Mario Mendoza
July 27, 2023
The service team is very professional and efficient. I like having my service done there. I like having my service done there. More
by brian.merdes
Verified Customer
