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Lake Ford - Service Center

Milwaukee, WI

4.3
2,062 Reviews

2,062 Reviews of Lake Ford - Service Center

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June 12, 2025

Everyone is very friendly and they let you know what happening while you wait. If the job takes longer they normally have another car for you to use. More

by Sbrandt57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2025

I was impressed with the quick turnaround. Everyone is have dealt with at Lake Ford is courteous and helpful. I would highly recommend them for their service l. More

by oceancalmus
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2025

Easy to schedule appointment online, same day. Luis Hernandez was very professional, and explained what they would do. They tested check engine light. This lead to transmission issue. The work nee More

by derflegne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

Quick and quality service. Great customer service. Techs did a quick job. And received good customer service More

by Moisesmora168
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Hernandez
June 06, 2025

My car is operating fine I think if I used the service options it could save me time and some money. More

by asaprandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

The service was quick, convenient, above & beyond, & friendly. It was completed much faster than I expected, & I love that they offer pick up & drop off. More

by abbylindsay719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

Everything went well and service was good. Highly recommend them to anyone. Good job folks. More

by akornacki59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Very disappointed to find all my belongings thrown on the floor in the trunk. It's a huge mess, i don't know where anything is, and it feels like a huge disrespect to me and my belongings More

by Ajorgensen0
Recommend Dealer
No
Employees Worked With
Lucas Sorensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Sorensen
Jun 12, 2025 -

Lake Ford responded

We're very sorry to hear about your experience. It’s never our intention to make a customer feel disrespected, and we completely understand how upsetting it must have been to find your belongings in disarray. Your personal items should always be treated with care, and we sincerely apologize that this wasn’t the case during your visit. We take this feedback seriously and will be addressing it with our team to ensure it doesn’t happen again. Please reach out to us directly at 414-281-6100 if you're open to speaking further, we’d like to apologize in person and do what we can to make this right.

June 02, 2025

Lake Ford is so easy to work with. Excellent and friendly service. I appreciate the timely updates and love the concierge service! More

by amtimm67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

I always receive top notch customer service from Lake Ford and Luis always gives excellent customer service More

by nilat1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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