Lake Ford

New purchase Our salesman John did an outstanding job of explaining all of the features of the vehicle we were looking at . It was the best buying experience we've Our salesman John did an outstanding job of explaining all of the features of the vehicle we were looking at . It was the best buying experience we've ever had. We were also impressed with Christina in finance who worked very hard to make sure we got the best financing. I was impressed with this dealership from the moment I walked in and I would highly recommend them to everyone. More

Trade-in/Used Car Purchase (Lisa) From the moment my fiance and I arrived at the dealership we had nothing but top notch experience. Our salesman and finance team went above and beyond From the moment my fiance and I arrived at the dealership we had nothing but top notch experience. Our salesman and finance team went above and beyond assisting with my trade-in vehicle and helping me find the right choice in a new purchase. The team worked with me to provide the best price for my trade-in and kept me within my budget for new car. In addition the finance manager (Tina) was fantastic. She was exceptional in her knowledge of the add-on's/extended warranty's available. Furthermore, she will provide an honest opinion on what what will work best for you and will give you the best deal possible. I live out of state (MI) but will travel back to Milwaukee to purchase my next vehicle here. The after sale experience has been great, Rik our salesman has continued to follow up with me to ensure all my questions are answered and enjoying my car. Thank you Braeger Ford!!! More

Great and Friendly Experience We had a great experience at Braeger Ford! Everyone went above and beyond helping us while we were at the deanship. And let me tell you, that is no We had a great experience at Braeger Ford! Everyone went above and beyond helping us while we were at the deanship. And let me tell you, that is no easy task when we were toting around a 5 year old and a 3 year old with us. Everyone was not only helpful to us, but friendly and kind to our kids. Thanks for a great experience! More

Friendly service During my recent visit to Braeger, the service team of Chad and Jessie were pleasant to work with. The team worked hard to get me the best deal for During my recent visit to Braeger, the service team of Chad and Jessie were pleasant to work with. The team worked hard to get me the best deal for the service that they could. I appreciated their efforts. More

Service for recall issue I had my ford explorer in the service department to fix some recalls. The service area is always friendly and they provide great customer service. I I had my ford explorer in the service department to fix some recalls. The service area is always friendly and they provide great customer service. I am always able to get an appointment quickly with the option for a shuttle ride to work. The shuttle driver "Frank" is great as well! More

Great sales and service. Very pleased with customer service and quality of the work done. We have bought 3 Escapes from Braeger, the first a 2001 model, also a 2005 and a 201 Very pleased with customer service and quality of the work done. We have bought 3 Escapes from Braeger, the first a 2001 model, also a 2005 and a 2013. We still have the 2005 and the 2013. Would highly recommend for sales and service. More

Sales Pitch (Over Sold) and Never delivered We found a car on line at a reasonable price for my daughter, and went to braeger almost 30 miles away. The car seemed fine and we requested a test dr We found a car on line at a reasonable price for my daughter, and went to braeger almost 30 miles away. The car seemed fine and we requested a test drive. Dead battery. The car was jumped and we left for the test drive. After a couple blocks it was obvious we needed to return before getting stranded. We negotiated a price, and agreed to buy the car if the battery was replaced, and the recharging system tested OK. We came back the following day in the day light to evaluate the car, to find the car in the shop with a broken item in the engine compartment, from trying to fix a recall item on the car. No test drive. No daylight evaluation (we did see the car inside in the shop). We arranged for hitch to be installed. We came back the following day (again 30 miles each way every trip) to test drive, check out trailer hitch, and finalize the deal. We never received diagnostic report on charging system. The trailer hitch wiring harness was coiled up inside back door, after being told their new installer has the wire harness plug installed outside the car by the hitch. To fix, we arranged for the dealer to pick up the car at my office to relocate the trailer hitch harness. They picked up my daughter’s car at my office. Came back later in the day after doing nothing (they did fill up the gas tack that was 3/4 full). They were going to complete the work in their service center and determined they could not do it. We made arrangements for them to pick it up again about a week later. They picked up my daughter’s car again at my office. Later in the day (fairly dark out and raining) they dropped off the car and you could see the harness plug. I got home to find (with a flashlight) they drilled two small holes in the flimsy plastic bumper shroud, and zip tied the plug to the shroud. That should probably last the week (if I don't plug any into it or remove anything from it). We briefly discussed my disappointment in the results over the phone, and the entire process (over sold - under delivered). The call ended abruptly. My plans are to spend even more money to have it done correctly using a mounting bracket mounted to a solid surface. I have already spent over $400.00 on the hitch on a $20,000 dollar car, and still have to have it redone. We won’t be going to that dealership again. More

A rocky start that turned out VERY VERY WELL ! ! ! I had a great telephone introduction to Braeger Ford by speaking with Rik Emerick in Sales with regards to an internet ad inquiry for a new Ford Flex. I had a great telephone introduction to Braeger Ford by speaking with Rik Emerick in Sales with regards to an internet ad inquiry for a new Ford Flex. It unfortunately turned into a bit of a rocky experience as a result of what appeared to an honest oversight in the internet ad I responded to and some vehicle prep details that were not quite up to snuff . . . BUT . . . after a very open and candid chat with their Sales Manager (Dan McKnight) things were ironed out and the story ended very (very) well. The result: Dan and his team of professionals did a great job ! Rik's tag-team sales associate, Mike Sumner did a great job with his attentiveness and follow through to bring the experience to a close. Our financial closer (who I believe was named Kelly) also did a great job in her thoroughness and professionalism. My candid observation is that Dan McKnight is one of those 'top 1%' Managers that listens to his customers and is able to translate customer feedback and customer needs into 'RESULTS' ! ! ! Results for his customers and results for Braeger Ford. Great Job - Team Braeger - and thanks for your tremendous CUSTOMER FRIENDLY SUPPORT ! ! ! It is very much appreciated ! Balance Seeker More

Excellent Service I was referred by a friend to talk with Dan Wisniewski. Even though he specialized in new sales and I was there for used, he offered wonderful service I was referred by a friend to talk with Dan Wisniewski. Even though he specialized in new sales and I was there for used, he offered wonderful service and helped me through the process. Due to a unique circumstance, we had to complete the sale a few days later when Dan was on vacation. His co-worker Luis Delgado then finished up the sale with me with the same courteous and professional servcie as if I had worked with only him the entire time. Great teamwork, great customer service experience. More

Positive experience Routine maintenance - oil change, balance/rotate tires, etc. Car was checked for any issues. One tire was missing balancing weights -- they were pro Routine maintenance - oil change, balance/rotate tires, etc. Car was checked for any issues. One tire was missing balancing weights -- they were provided for free. I was advised I may need new tires at my next scheduled maintenance in May. Andrew was helpful, honest, and friendly. More