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Lake Ford

Milwaukee, WI

4.5
4,267 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,267 reviews

February 12, 2025

Trevor was very helpful and personable through the process. Understood where I wanted to be with payments and did his best to accommodate. More

by Austin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Treavor Sellnow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

This has been my family’s dealership for years, the service is always exceptional and respectful which is always good. I recommend them continuously to both family and friends. More

by yvettenewsom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I may have forgotten a couple but these are the people that stood out, Dorian Olivarez
February 12, 2025

Tony Potts was great and he listened to everything that I wanted and got the SUV that loved. I also want to thank A.J, Nick and Trevor for their help. I was a little skeptical at first but after meeting them More

by Marc Marshall to
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Meiselwitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Treavor Sellnow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A J
February 12, 2025

Lake ford was easy to work with. they answered my questions and I was satisfied with the deal More

by joematter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Galbraith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Myers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

Very friendly no pressure sales. Very honest and respectful when answering my questions. Would highly recommend More

by dareidjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Meiselwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Herrera
February 10, 2025

Luis was the first person that ever asked me if I wanted to use my loyalty money. I totally forgot it existed. Not sure if it a regular thing, the technician did not top off my coolant. My son looked it up More

by BAMZ
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Hernandez
February 10, 2025

It was good for speed and letting me know when it was done but I wish they did not go though text to approve things to get done More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

They came to pick up the car and had the work done and the car back before I got off of work More

by bigleggs456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Terrible service and manager of service dept. She was beyond rude n I have called BBB AND FORD HEADQUARTERS to help me deal with the situation More

by Tinamerierothe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Lake Ford responded

We’re sorry to hear about your experience and that you felt our service did not meet your expectations. We always strive to provide excellent customer service, and we regret that you had a negative interaction. Since you’ve reached out to the BBB and Ford, our resolution team will be working with you through the BBB and Ford processes to address your concerns. We appreciate your feedback and the opportunity to work toward a resolution.

February 09, 2025

I’ve been out in a loaner for two weeks for them to tell me the job is almost done only to be told they aren’t fixing my issue, this past week I had my truck there and they were not able to fix my issue but More

by obradovichadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Lake Ford responded

We’re very sorry that we weren’t able to resolve your vehicle’s issue. I understand how frustrating that must be. While I know this wasn’t the outcome you were hoping for, I’m glad we were at least able to provide you with a complimentary loaner so you weren’t left without transportation while we worked on your vehicle. If you’d like to discuss your concerns further, please don’t hesitate to reach out to our store manager at 414-281-6100. We truly appreciate your feedback and the opportunity to improve.

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