Lake Elsinore Chrysler Dodge Jeep Ram - Service Center

Great Service Writer who cares! James was great! He helped to facilitate each of the three things I needed! Although Chrysler is over charging on their parts, James tried his best James was great! He helped to facilitate each of the three things I needed! Although Chrysler is over charging on their parts, James tried his best to help. He also tried to minimize the Wait Time. I was there for 6.5 hours but it would have been longer without the help of the service writer. More

staff Marisol Delara did a super job covering my request Covered this Marisol Delara was on top of my request ,well done. Looking forward to dealing with her in the future , when I bring my are in Covered this Marisol Delara was on top of my request ,well done. Looking forward to dealing with her in the future , when I bring my are in More

Professional and helpful I've received nothing but professional service from Marisol De Lara at Lake Elsinore Chrysler and Dodge. She's always friendly and is sure to explain I've received nothing but professional service from Marisol De Lara at Lake Elsinore Chrysler and Dodge. She's always friendly and is sure to explain all work completed. More

Always Outstanding service I really like this dealership. The service department is always able to get me in and out quickly, and always communicates the status of my vehicle. T I really like this dealership. The service department is always able to get me in and out quickly, and always communicates the status of my vehicle. The parts department either has everything I need for my Rubicon or can order it. Outstanding service. Joel Williams is my advisor and he is always friendly, knowledgeable, caring, and fair. This is my service center of choice. Thanks Joel! More

Service is paramount! I tried Chrysler Dodge Ram Jeep of Temecula because they are close to my house and they are horrible, no return calls and more, so I went back to Lake I tried Chrysler Dodge Ram Jeep of Temecula because they are close to my house and they are horrible, no return calls and more, so I went back to Lake Elsinore Chrysler Dodge Ram Jeep where I bought my truck and got the same service I received when I bought my truck, nothing short of EXCELLENT! worth the drive for sure. I felt like they have known me for years. More

Great service Motivated Good public relations great service I'd go their all the time they are always help full and up front very clean offices and aperancec Motivated Good public relations great service I'd go their all the time they are always help full and up front very clean offices and aperancec More

This is my second time I have gone and you Lake Elsinore Jee My second time using the service department at Lake Elsinore Jeep it has been a pleasure and was dealt with courteously not only did they go above and My second time using the service department at Lake Elsinore Jeep it has been a pleasure and was dealt with courteously not only did they go above and beyond fixing what I needed to have repaired but they found things that were broken I knew nothing about and correct it I could not be happier both James and (sorry James) I don't have your last name and Joel Williams were experts at getting my problems resolved thanks to the whole team there I know I'm in an industry that involves a lot of people to get the job done my hat's off to them too More

Satisfied Always satisfied with my service everytime I go. Thank you to Mr. Joel Williams for making me feel comfortable on what my car needed in order for me t Always satisfied with my service everytime I go. Thank you to Mr. Joel Williams for making me feel comfortable on what my car needed in order for me to keep driving my car safely. More

Poor service This business repaired my truck wrong and the fuel pump they replaced, broke in the desert. I had to do the work myself and they didn’t even reimburse This business repaired my truck wrong and the fuel pump they replaced, broke in the desert. I had to do the work myself and they didn’t even reimburse me for the part, after they said they would. More

Don't get service here! January 2017 My husband insisted that he heard my car making a strange noise so I took it in just to have it checked out. A couple days later I was ca January 2017 My husband insisted that he heard my car making a strange noise so I took it in just to have it checked out. A couple days later I was called and told there was nothing wrong with my car and to come get it. As I'm in my rental driving to pick up my car I receive another call and this guy tells me we found something wrong with your car and you need a whole new engine???? What? I should have taken it for another opinion. I got the engine replaced, it has a 3 year warranty. Now, May 2018 I hear an actually really bad noise and the engine tries to die occasionally so I go back to them. They blame the noise on my transmission that I had replaced at an actual transmission shop, Then they tell me if something was actually wrong with my engine the check engine light would be on, then they tell me the noises I am hearing are normal for that type of engine. Liars. This time I did the correct thing and took it someplace else for a second opinion. Sufficed to say the noise was not normal and it was coming from the engine. I don't trust these people. I will never go back. They can say sorry until they are blue in the face but it doesn't pay for my rental car that I had to pay for out of my pocket and it doesn't give me back the time I wasted with them and it certainly doesn't fix anything. At this point I think they lied about me needing a new engine or they broke my engine while it was in their care. They are very quick to blame everything and everyone else when its all on them. I really hope this review prevents anyone from being cheated by these people. More