Lake Elsinore Chrysler Dodge Jeep Ram - Service Center

Absolute worst Dealer for Service. Take your vehicle anywhere else for competent Service. Service Dept Management is a joke. Zero communication, lost paperwork, deceit, rude, and cluel Take your vehicle anywhere else for competent Service. Service Dept Management is a joke. Zero communication, lost paperwork, deceit, rude, and clueless when it comes to respect and just plain common courtesy. More

Took my wife 2019 ram 1500 truck with 38,917 miles on it and took in for a check engine light and running rough. Dropped it off and David Harms tolled they need it for 3 days before they could even look a and took in for a check engine light and running rough. Dropped it off and David Harms tolled they need it for 3 days before they could even look at it. then tolled me that the power train warrenty will not cover it and had to be coved under my extended plan that I paid for with a $100 dedbuacted. In this process i called ram corporate and talked and started a case. Got the truck back today 1/21/22 a day after promised. tonight, got a call from Haley from corporate and was very nice and said it should have been ran under the power train part of the warranty. they are sending the $100 back to me and going to talked to this dealer about how they are running thing. if i was any one i would not take anything to this dealer for repairs or warranty problems because they do not now their system on how to proses claims. More

The dealership is ran poorly as well as unethical. They have had my truck for 29 days to do a minor repair. Denied the existing warranties as well as normal Protocol for repair or any professional custome have had my truck for 29 days to do a minor repair. Denied the existing warranties as well as normal Protocol for repair or any professional customer service. The service adviser Daniel has harassed me as well as threatened numerous times not to do the repair And has never offered a rental for the warranty coverage of the repair and have had the truck a unwarranted amount time with no communication or returned calls from either the General Manager Mark or the service manager. The best Chrysler can do is offer a buy back on the truck when the lake Elsinore Dodge Ram dealership was just Incompetent on doing the repairs. Chrysler has told me as if it is my fault never to return to this dealership again. Extremely poor customer service !! Management has never intervened and allowed a service advisor to abuse their customer. More

Thanks to Mark for his help to get my car completed The Service was very Good. My car was also completed at time they said so. Service was very Good. My car was also completed at time they said so. More

The worst service department I have ever dealt with. It took them a week to even look at my car and 1 day after a brought it home parts started falling out from under the steering wheel and there were part took them a week to even look at my car and 1 day after a brought it home parts started falling out from under the steering wheel and there were parts left in the drink holder and side panel. More

I'd like to give high praise for Marisol Delara for her time and professionalism on working with me regarding my dodge ram that is going to be worked on. Thank you Rick Toczek time and professionalism on working with me regarding my dodge ram that is going to be worked on. Thank you Rick Toczek More

Marisol De Lara has served me both times I’ve brought my Ram in and each time has been quick and painless, professional, she also shows a lot of respect and patience. Ram in and each time has been quick and painless, professional, she also shows a lot of respect and patience. More

Marisol Delara is fast and friendly. Been working with Marisol for a long time. Goes the extra mile for us. thank you and see you again soon Marisol for a long time. Goes the extra mile for us. thank you and see you again soon More