Lake Elsinore Chrysler Dodge Jeep Ram - Service Center

Service was done in promised time. We called after completion to ask for oil and filter change. It was completed that afternoon. We appreciate the prompt service. We called after completion to ask for oil and filter change. It was completed that afternoon. We appreciate the prompt service. More

Tony was extremely efficient. He told me that he would do his best to get my car to me by 5. My car was ready at 12:30. He walked out with me to make sure that everything was He told me that he would do his best to get my car to me by 5. My car was ready at 12:30. He walked out with me to make sure that everything was to my satisfaction. He went above and beyond to make my experience at Lake Elsinore CDJR an exceptional experience. I have not always been happy with my experience in the service department, but Tony has changed my opinion about it. He is definitely an asset to Lake Elsinore CDJR. More

Got a fast appointment, Great service advisor. Always a great experience and Lake Elsinore CDJR. They service all my cars. Always a great experience and Lake Elsinore CDJR. They service all my cars. More

Shop got my car done early which was helpful and my service advisor Denise was great service advisor Denise was great More

Description of Complaint: On Tuesday 2/20/23 we brought in our Jeep due to an error message on my dash that my right taillight and turn signal are not working. Our service advisor, Adrian Reyna, was not ab in our Jeep due to an error message on my dash that my right taillight and turn signal are not working. Our service advisor, Adrian Reyna, was not able to see the error message in his computer system showing any codes. I explained to him that the error message would appear after driving the car a few miles. I suggested he test drive the car so he can see the issue as I observes it every time I drive the car. He told us that he drove it in your parking lot and the message did not come on. He did not visually verify the problem by checking that the break and turn signal light did not work. Because this error did not register in his system he said no work can be done. I left the dealership and with in a minute the error message came on. They had my car 4 days and never bothered to properly assist the issue. I have now brought the car in 4 times to have this taken care of and it is still malfunctioning. I asked Adrian if he would drive his car like this and his comment was that it was just a taillight. I believe this a inconsiderate and unprofessional comment I feel I am at risk of a rear collision due to no turn signal or break light. I am also at risk of getting a fix-it” ticket I would suggest you not take your vehicle to this deslership. If My Jeep was not still under warranty I would definitely not be taking my car to them. Regards, Sherry Parton More

Brought my truck in for service and was in and out within the 1hr. Great customer service the 1hr. Great customer service More

I took my truck to get a check engine light resolved and upon paying for the repair $250, the light came on the next day. I took it again and it was something else. I had to pay an additional $200. My truc upon paying for the repair $250, the light came on the next day. I took it again and it was something else. I had to pay an additional $200. My truck has 60k miles. In my opinion I don’t believe it was repaired correctly the first time. This has NEVER happened to me before at different dealers. More

Sincerely interested in solving a. problem with an aftermarket part and did so promptly and professionally problem with an aftermarket part and did so promptly and professionally More

Very attentive and knowledgeable. Courteous and helpful to what my needs were, they were very responsive and kept me informed as to what the car needed and when it was completed. Courteous and helpful to what my needs were, they were very responsive and kept me informed as to what the car needed and when it was completed. More

They took care of my problem and I am very satisfied with the results. Taylor was very helpful the results. Taylor was very helpful More