Lake Elsinore Chrysler Dodge Jeep Ram - Service Center

My Service Rep Taylor was friendly and helpful. Although, communication was not what I expected! I had to reach out daily to inquire about the status/progress instead of the other way around. My ex Although, communication was not what I expected! I had to reach out daily to inquire about the status/progress instead of the other way around. My expectation is if a vehicle will be in the service dept. for more than a day that the customer be contacted daily with an update. Keeping the customer caught up on the progress is a must. The Service Manager Tony was also friendly and helpful when I spoke to him in person. Although, I emailed him twice and left a phone message (separate days) and never got an email or call back. The Service Dept. facility layout is not welcoming, nor clear to the customer of it's location. A service concierge, waiting area and clear signage would have made a huge difference. I appreciated the gesture and action of a courtesy car wash! Although, my car was cleaner before the car wash. The car wash I received was just spraying the car down and wiping/drying it which just smeared dust/dirt all over. Lots of dried mineral water spots too. I had to rewash the car when I got home. Again thank you for the courtesy car wash, but next time ask before washing please. If the above stated was resolved I would have given a 5 star rating. However, my car issue was figured out and fixed, so thank you to Taylor, Tony and the repair tech crew for making this happen. More

Did as I requested. Kinda slow. Took longer than I expected. Service was top notch tho Kinda slow. Took longer than I expected. Service was top notch tho More

Got my car in without an appointment. Was courteous and informative. Appreciate the attention to details of my service. Car works much better than when I drove in. Was courteous and informative. Appreciate the attention to details of my service. Car works much better than when I drove in. More

Great customer service answer all my questions no problem. Easy to work with and informative. problem. Easy to work with and informative. More

Be prepared to have you vehicle there for a minimum of a week before they even pull it out to look at it. week before they even pull it out to look at it. More

Denise was truly amazing she makes dealing with the service department so much easier! Thank god for her ! service department so much easier! Thank god for her ! More

Waited 30 minutes just to be checked in for my appointment, need more staff available appointment, need more staff available More

Amazing people working in this place, Taylor went to everything they will working in my van. My experience in this dealer has been amazing! everything they will working in my van. My experience in this dealer has been amazing! More

Great service from Taylor, a true professional service writer. She optimized my serive experience and ensured all my needs were met. writer. She optimized my serive experience and ensured all my needs were met. More

A little busy in the morning but overall good customer service. Had to wait a few extra minutes to be helped. service. Had to wait a few extra minutes to be helped. More