Lake Elsinore Chrysler Dodge Jeep Ram - Service Center

My wife went to get an oil change with our two year old toddler. After the oil change (which took about an hour and a half with an appointment.) she was asked if she wanted a complimentary car wash, they s toddler. After the oil change (which took about an hour and a half with an appointment.) she was asked if she wanted a complimentary car wash, they said it would only be about 20 minutes, so she said yes. It had already been sound 45 minutes and out toddler was already fussy, so she went to check up on the car. The car was still in the same spot they had left it at with no wash. She then asked what was going on and they said it was already washed. She then showed them that it wasn’t and they apologized and said there was miscommunication between the techs. So unfortunately my wife had to leave with no wash. Not having it washed was not the issue, but waiting the extra 45 minutes for nothing to be done was. Thank you, More

I brought our Wrangler diesel in for an oil change without an appointment and they took care of it without protest. They washed the vehicle and quoted a great price for 4future oil changes and tire ro without an appointment and they took care of it without protest. They washed the vehicle and quoted a great price for 4future oil changes and tire rotation. They go over and above to satisfy customers and I highly recommend their sales and service departments. More

Taylor was once again excellent. She has great customer service skills and communicated on all vehicle updates. She has great customer service skills and communicated on all vehicle updates. More

I was met with excellent customer service . Great communication and everyone was friendly . Thank you so much ! Great communication and everyone was friendly . Thank you so much ! More

Taylor was excellent. She worked very hard to get the factory to cover an expensive repair due to a fuel pump failure. She was very communicative and always easy to reach. She worked very hard to get the factory to cover an expensive repair due to a fuel pump failure. She was very communicative and always easy to reach. By far the best service rep I've ever had. More

She is very personable and made sure I got my truck back on time even answering questions on her day off. on time even answering questions on her day off. More

Taylor took great care of my Jeep and I. Time was an issue for me and she did her absolute best to help me out. Great communication, direct diagnostics and helpful recommendations. Time was an issue for me and she did her absolute best to help me out. Great communication, direct diagnostics and helpful recommendations. More

Had a hard time getting someone to answer my phone call. Got close once. Call got routed to service department and someone picked up the receiver and let the phone on the desk. Customer care isn’t a concer Got close once. Call got routed to service department and someone picked up the receiver and let the phone on the desk. Customer care isn’t a concern here. A’s further illustrated by the gentleman at the service desk that I had the opportunity to speak with. I asked him when I could get my vehicle serviced, he said 8:00 in the morning would be best to get in and out. I relied on the information and I scheduled another appointment for 10:30. I then received a telling me that my service appointment is at 10:00! My husband took the vehicle in for me and NOONE told him when the vehicle was finished. I have always had a good experience at LEJD Until now. I will rethink my future needs. More

Taylor was amazing. She kept me inform the whole time. Very helpful and highly recommend! She kept me inform the whole time. Very helpful and highly recommend! More

The service was phenomenal. I needed something done and it was done the next day. Instant gratification. David was outstanding. I needed something done and it was done the next day. Instant gratification. David was outstanding. More