Lake Elsinore Chrysler Dodge Jeep Ram

They will not honor the advertised price. I called because their advertised price on a ram was lower than anywhere else and I wanted a guarantee that I could but it at that price before makin I called because their advertised price on a ram was lower than anywhere else and I wanted a guarantee that I could but it at that price before making the long drove it their. Guadalupe guaranteed it. But when I got there, they refused to seek the 2017 ram at the promised price. These people are unethical. More

Poor Customer Service I had to call the dealership for 3 day to make an appointment. Either the phone rings off the hook or the mailbox for service is full. I actually had I had to call the dealership for 3 day to make an appointment. Either the phone rings off the hook or the mailbox for service is full. I actually had to drive down there to make an appointment. When I mentioned to them about having a hard time trying to make and appointment. The guy that helped me just shrugged his shoulders and gave me the impression that, is normal there and he didn't seemed concern. But on the brighter side, The reception name Lupe is pleasant and grateful for you call. Now trying to find out if my jeep is finished is another story. They said they would call me when my car was done, I'm trying to make arrangement to get a ride to pick up my car. Once again the phone rings off the hook with no answer... Very frustrating!!!! My opinion is make the extra drive to Temecula or to Norco to get your car worked on. They have lost my business More

STAY AWAY FROM THIS PLACE I was tricked in buying a car with lies this dealer ship did not keep there promise I have a due bill that was not complemented I was tricked in buying a car with lies this dealer ship did not keep there promise I have a due bill that was not complemented More

Amazing service My car was totalled. I am so excited and Happy with my new 300. Shannon Ray you are amazing and realky cared what I needed and wanted you listened and My car was totalled. I am so excited and Happy with my new 300. Shannon Ray you are amazing and realky cared what I needed and wanted you listened and understood and helped. You just can't find service like that anymore! Thank you so much from the bottom of my heart! More

Total lack of competence and service Disappointed in service after runaround and failed promises and add complete incompetence and thats how they deal with you and try to reach someone on Disappointed in service after runaround and failed promises and add complete incompetence and thats how they deal with you and try to reach someone on the phone 4 days calling 10 to 20 times each day. Well i think I will go somewhere else to buy my next car More

Absolutely incompetent internet sales team Absolutely the most incompetent internet sales team I've ever encountered. I begged to buy a vehicle, agreed to a price and simply could not get them Absolutely the most incompetent internet sales team I've ever encountered. I begged to buy a vehicle, agreed to a price and simply could not get them to return a call or text. I had to withdraw the offer and found one just like it for same price down the street. These people have terrible reviews and I'm on that bandwagon. More

DO NOT Enter I would give NEGATIVE -5 stars and a CAUTION -BEWARE -DO NOT ENTER - worst most stressful experience still trying to get my $1300 deposit refund I would give NEGATIVE -5 stars and a CAUTION -BEWARE -DO NOT ENTER - worst most stressful experience still trying to get my $1300 deposit refund I was told I would recieve in two days when I returned the car . It has now been 20 days of texting and begging them for my money . Had a phone conversation with Alley who stated she was waiting on an email from my cosigner which was not a true statement and very rudely hung up on me. I never received the phone call from the manager when Roxy from online sales said ' let me cut you off because I don't Handel those issues. After asking Kayle or Kayla from financing to let me talk to management she transferred me to JP Who said he was the owners son only to have him laugh and giggle when I broke down crying and expressed what I thought of them. I could go on and on about everything they've done to me and yet the main thing is I have not received my money. More

"Best service hands down" whether i plan ahead and make an appointment, or just pop in, they always treat me the same, i know i will be made to feel comfortable and taken care whether i plan ahead and make an appointment, or just pop in, they always treat me the same, i know i will be made to feel comfortable and taken care of in a timely fashion. Justine in the service dept. is the best, always on her game, if she doesn't know the answer to a question, she will go above and beyond to get it. The place is always kept clean, and the rest of the staff is always so friendly with me, i think the last time i counted 8 different "hello how are you's" glad to see there"s still a place to go that appreciates my business. More

Lack of integrity We spoke with with a sales rep Jean Paul or "JP" over the phone and worked out a deal. We were told to come down and sign the paperwork and they would We spoke with with a sales rep Jean Paul or "JP" over the phone and worked out a deal. We were told to come down and sign the paperwork and they would hold the car for as long as it took. In the 60 minutes it took to drive there they sold the car to someone else. Then they tried to sell us a car with more miles and less features for $2,000 more. Complete lack of integrity. More