Lake Elsinore Chrysler Dodge Jeep Ram

Professional and helpful I've received nothing but professional service from Marisol De Lara at Lake Elsinore Chrysler and Dodge. She's always friendly and is sure to explain I've received nothing but professional service from Marisol De Lara at Lake Elsinore Chrysler and Dodge. She's always friendly and is sure to explain all work completed. More

Very good Jamie Anderson did a very very good job researching the type of vehicle I was looking for .. and he found one: 2019 dodge ProMaster City cargo van... Jamie Anderson did a very very good job researching the type of vehicle I was looking for .. and he found one: 2019 dodge ProMaster City cargo van... I went through Costco & he stuck to the drill when it came to what they would do + the other factory/ dealer insentives ... & made many trips into the ‘boss’ to make changes for me.... a very pleasant experience!! The only issue that I feel that should b brought up AHEAD OF TIME is to let the customer know Before they make a long trip to the dealer is to let them know what extras have already been installed on the vehicle... what their purpose is & what the additional costs are for each item.. Thank you...Jeff Linton More

Always Outstanding service I really like this dealership. The service department is always able to get me in and out quickly, and always communicates the status of my vehicle. T I really like this dealership. The service department is always able to get me in and out quickly, and always communicates the status of my vehicle. The parts department either has everything I need for my Rubicon or can order it. Outstanding service. Joel Williams is my advisor and he is always friendly, knowledgeable, caring, and fair. This is my service center of choice. Thanks Joel! More

Service is paramount! I tried Chrysler Dodge Ram Jeep of Temecula because they are close to my house and they are horrible, no return calls and more, so I went back to Lake I tried Chrysler Dodge Ram Jeep of Temecula because they are close to my house and they are horrible, no return calls and more, so I went back to Lake Elsinore Chrysler Dodge Ram Jeep where I bought my truck and got the same service I received when I bought my truck, nothing short of EXCELLENT! worth the drive for sure. I felt like they have known me for years. More

Fed Is Awesome Fed was very helpful in helping me purchase my very first car on my own. Had all the answers to all my questions and made me feel very comfortable. It Fed was very helpful in helping me purchase my very first car on my own. Had all the answers to all my questions and made me feel very comfortable. It was as if a good friend of mine was helping me out and I appreciated that from him. More

Terrible sales people I saw a jeep on their website for $33,500 msrp. I called the dealer and offered $30,000. The salesman Derrick called me back and said my offer was acc I saw a jeep on their website for $33,500 msrp. I called the dealer and offered $30,000. The salesman Derrick called me back and said my offer was accepted and asked when would I be a in to get it. I told him Saturday . Couple hours later Derrick called and said the owners son, Dave said he wanted $45,000 for this jeep with a window sticker of $33,500. I called management and left 3 messages with no return call. This dealership is a joke, stay away from these losers. More

Great service Motivated Good public relations great service I'd go their all the time they are always help full and up front very clean offices and aperancec Motivated Good public relations great service I'd go their all the time they are always help full and up front very clean offices and aperancec More

Great customer service This is the second vehicle we have bought from Lake Elsinore CDJR. The first was a Jeep Wrangler. We are very happy with the service of the salesmen a This is the second vehicle we have bought from Lake Elsinore CDJR. The first was a Jeep Wrangler. We are very happy with the service of the salesmen and the employees in the service department. More

This is my second time I have gone and you Lake Elsinore Jee My second time using the service department at Lake Elsinore Jeep it has been a pleasure and was dealt with courteously not only did they go above and My second time using the service department at Lake Elsinore Jeep it has been a pleasure and was dealt with courteously not only did they go above and beyond fixing what I needed to have repaired but they found things that were broken I knew nothing about and correct it I could not be happier both James and (sorry James) I don't have your last name and Joel Williams were experts at getting my problems resolved thanks to the whole team there I know I'm in an industry that involves a lot of people to get the job done my hat's off to them too More

Decptive Tactics, Lipservice and No Follow Through I purchased a ram truck online. The call back was quick and the process was smooth and they did stay open a little late for me to drive the hour to p I purchased a ram truck online. The call back was quick and the process was smooth and they did stay open a little late for me to drive the hour to pick up the truck, this is why they get 2 stars. The reason they get only 2 stars is that they used deceptive tactics and omission of details in order to close the deal and were unapologetic when confronted. While negotiating the car price, The sales agent Erik, told me the vehicle came with an alarm, wheel nut locks and nitrogen in the tires and that’s why they couldn’t give me a better price. While at the dealership, Erik’s boss Danny said the same thing. Due to it being after business hours at this point, Erik was rushing through the car inspection. He showed me where the floor mats where and stacked them in the back seat, but neglected to tell me the car only came with 3 floor mats. When I got home, I realized that the car didn’t have an alarm, wheel nut locks or green nitrogen stem caps...and that it only had 3 floor mats. I called my salesman Erick up to let him know what’s going on and assumed they would take care of it like my Chevy dealer always did. Erik wasn’t interested in hearing what I had to say. I was bothering him. He didn’t have an answer and said he’d get back to me and never did. Then their online boss, Tim Curry, called me, unrelated it turns out, to see if I had any feedback. I told him the whole story. He said he’d get to the bottom of it. A week later I hadn’t heard from him so I called back. He said he’d push it through and I’d get a response. Two weeks after the second call and nothing. I gave up. Two months later I get a call from Lake Elsinore Chrysler Jeep Dodge Ram and woman explains to me that the dealership is now under new management and wanted to follow up about my issue. I explained everything to her again. She asked what I wanted to make things right. I put the ball back into her court and said you tell me what you guys are willing to do, but actually making good on what you told me was on the car was a good start and possibly all that was needed. She said she would get back to me. That call was I think around Thanksgiving 2018 and it is now Jan 11, 2019. Even under new management, the customer service is horrible. It’s a bunch of lip service and no follow through. I feel scammed. I would never buy a car from them again. In fact, I’m not sure I’d buy a ram again because of this experience. If Dodge corporate allows dealers to operate like this, then it says something about management from the top down. I will probably go back to Chevy as the dealership by my house always goes the extra mile to make sure I’m happy with my Silverado 1500. More