Lake City Chrysler Jeep Dodge Ram

Other than the pleasant, but less than helpful "Jesse Davis", (AI fail) my initial experience was superb. I spoke with Zack, Ryan, and Trinity before making the 2 1/2 hr drive to the dealership. Upon arr Davis", (AI fail) my initial experience was superb. I spoke with Zack, Ryan, and Trinity before making the 2 1/2 hr drive to the dealership. Upon arrival, I noticed that it was extremely busy as most Saturday's are, but immediately Zack remembered talking with me and jumped in to help. Since I came with funding already established, I didn't expect the process to take an extraordinary long time. Boy, was I wrong. I will say this, the beginning steps and the time it took to review and negotiate the OTD price was on me, however, once we signed an agreement, reached a cruising altitude and started the final descent for landing............. we stalled in midair. In fact it felt like we were overhead just circling the runway waiting for approval to land. Even after the all the final paperwork was signed and cash down-payment receipt obtained, we waited and waited and waited. The detailing had been complete, the car was parked out front, we were given the temp tag and told to stand by for someone to attach it to the vehicle but again, we waited and waited. It was well over 45 min waiting before we were finally walked to the door but then I had to request my 2nd set of keys, which they had forgotten. My summary is: they are fantastic at customer service, not pushy at all, but need to streamline the final process. Would I buy from them again or recommend? YES!! More

They don’t know the meaning of we will call you back in a few minutes. Dropped my wife’s Durango off Thursday morning. Took all day Friday to get a response from someone in the service department. few minutes. Dropped my wife’s Durango off Thursday morning. Took all day Friday to get a response from someone in the service department. More

When I initially talked to Ryan about the vehicle he told me that the down-payment we had discussed would be enough and gave me a guesstimate on what payments would be. Got down there drove the truck Ryan th me that the down-payment we had discussed would be enough and gave me a guesstimate on what payments would be. Got down there drove the truck Ryan then comes in and says I'd need $1100 more down than what we had originally discussed and we had talked several times that day so he had plenty of time to tell me about this other $1100. I and then came back and decided to pay the other down for the vehicle. The air on the driver side didn't work and when I got it home and tried to close the back window it wouldn't close either. I went to the reviews and read a bad one and got the email address off of it and John from the dealership called me after 5 minutes of me sending the email. Even though the truck was bought as is no warranty John agreed to fix what was wrong with the vehicle. The experience with the down payment was bad along with the 4 hours I spent waiting to get paperwork finalized but overall thanks to John I am happy with my purchase. If you're going to use a salesman id highly recommend Trinity or John! More

Very friendly and low pressure. Love the car. I would recommend the dealership to friends Love the car. I would recommend the dealership to friends More

They sold me a 2018 srt jeep with a bad water pump on it, it ran hot the same day 🥺 it ran hot the same day 🥺 More

Zackari was extraordinarily helpful in putting me in the vehicle I wanted at a price I could afford. Since I didn't have a car, my salesman Jerry, was kind enough to delivery my vehicle fully detailed with vehicle I wanted at a price I could afford. Since I didn't have a car, my salesman Jerry, was kind enough to delivery my vehicle fully detailed with a full tank of gas. This staff went above and beyond to meet my needs and I never had to leave my house. I would highly recommend this dealership and would do business with them again. More

Friendly service listened to what I wanted and did not push me to get something I really didn’t want push me to get something I really didn’t want More

Difficult sales process with a lot of haggling and confusion on terms/rates etc led me to buy the same vehicle at another dealership. confusion on terms/rates etc led me to buy the same vehicle at another dealership. More

I'm on the fence about them. They did help me out but I feel they knew the vehicle they sold me was in worse shape then let on to be. They didn't quite listen when I told them a They did help me out but I feel they knew the vehicle they sold me was in worse shape then let on to be. They didn't quite listen when I told them a specific vehicle type I wouldn't take and that's the 1st kind shown to me. I asked about things concerning the vehicle I got and was told it was nothing when it wound up being something. So far I've put about $750 into getting this vehicle semi-operational. More

I had previously went to the dealership 8 to 10 months ago and didn't have a good experience! I decided to go back and look around and I was approached by a salesman and was informed that they were under ago and didn't have a good experience! I decided to go back and look around and I was approached by a salesman and was informed that they were under new management and team and they were doing amazing deals to earn business and they delivered, I purchased a car that day and was very satisfied. More