Lake Chevrolet - Service Center

Everything went as planned. I had no surprises when I picked my car up. Everyone was professional. I had no surprises when I picked my car up. Everyone was professional. More

They have been better than most but still room for improvement in service department. Ok improvement in service department. Ok More

Kept getting low turepressure on the tire after 2 times went in to get it checked tire had a nail in the side unrepairable got a new one everything went great went in to get it checked tire had a nail in the side unrepairable got a new one everything went great More

Fast. Efficient. Fair Fast and efficient. Nick Harmon was great. Lucas England was great. Dave the mechanic that worked on my Tahoe was very educated and h Efficient. Fair Fast and efficient. Nick Harmon was great. Lucas England was great. Dave the mechanic that worked on my Tahoe was very educated and honest. Glad to have worked with these 3 gentleman. More

It is always good I always have a very good experience when I go to lake Bob Howard always very helpful with any questions I have when I go to lake Bob Howard always very helpful with any questions I have More

Very friendly and has gone out of their way to make sure I'm happy! Great job! I'm happy! Great job! More

Great overall experience. The amount of time spent at the dealership was fantastic. Nick Sardina did an excellent job. The amount of time spent at the dealership was fantastic. Nick Sardina did an excellent job. More

1=Poor. My service advisor Julianne was very pleasant and responsive. Unfortunately, I believe the technician providing her information about my car was dish My service advisor Julianne was very pleasant and responsive. Unfortunately, I believe the technician providing her information about my car was dishonest and intentionally misleading. I brought my car in for a very specific issue and I had the error code which detailed the root cause. Unfortunately, the technician reported ancillary issues that didn't need to be fixed but first presented them as required to be fixed. Only after my follow up questions did it become clear that the ancillary issues could be deferred. What started as an 'about $700' repair estimate ballooned to $3100, and then came down to 'about $800.' And the 'about $800' estimate wouldn't include the $180 I paid for the diagnosis I already knew. This whole experience has again, unfortunately, made me suspicious of any repair that I might need to have completed by the dealer. If I had just been given an honest, complete explanation of the findings and reasonable options, the experience would have been vastly different. By the way, will this experience make me more or less likely to purchase another vehicle from Lake? Obviously, less. I can't imagine doing so after this, and I'll be in the market soon. What a wasted opportunity. More

They are thorough and good, reminding me of what I need to do next with the mileage I have on the vehicle to do next with the mileage I have on the vehicle More