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2,541 Reviews of Lake Chevrolet - Service Center
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March 04, 2014
Scott goes the extra mile to see that customers are completely satisfied with the work performed by Breager. Great to have him as a service rep! completely satisfied with the work performed by Breager. Great to have him as a service rep! More
by tharpenat
Employees Worked With
Scott Hansen, Scott Hansen
February 25, 2014
Why I like about Braeger Service is that we are always treated as if our car (and us) is the most important vehicle in the shop. Even when extremely busy, Roman always finds the time to be friendly. We ar treated as if our car (and us) is the most important vehicle in the shop. Even when extremely busy, Roman always finds the time to be friendly. We are reassured upfront that the service team will do their best to determine any need for repairs and will make those repairs in a timely manner. The "new" Braeger building improvements are quite awesome, too. Chris Krajniak More
by chriskrajniak
February 25, 2014
I had an appointment for my first service (an oil and filter change) and got to the dealer about 5 to 10 minutes early. I was promptly directed into the service area and gave my information to the servi filter change) and got to the dealer about 5 to 10 minutes early. I was promptly directed into the service area and gave my information to the service advisor. He took the information and showed me where the customer waiting room was and told me I would be called when the car was ready. The room was pleasant, attractive, and comfortable. I sat down, made myself comfortable, and prepared for the long wait I was accustomed to at other service centers. Less than 30 minutes went by and my name was called. The car was ready and so was the paper work. I was told that first oil change was free. The entire experience was very satisfactory and I was on my way home less than an hour after I arrived. R.F. Koronkowski More
by rickor
February 14, 2014
Since I am entrusted anymore with car repairs, etc., I have to rely on the expertise and honesty of the service agent, and I most certainly have that feeling with Craig. My last service was the epitome o have to rely on the expertise and honesty of the service agent, and I most certainly have that feeling with Craig. My last service was the epitome of trust and good work. Thanks, Craig, and the service guy who performed the work Vince. Geri Fuhs More
by gerifuhs
February 07, 2014
Service was great, Craig Pozarski was very nice to work with. I enjoy having my car serviced at Braege. Chevrolet. I will be back. Patty Graef with. I enjoy having my car serviced at Braege. Chevrolet. I will be back. Patty Graef More
by pattygra
Employees Worked With
February 06, 2014
I have been getting my vehicles services at Braeger for four years now and every experience has been positive. I like the fact that I'm expected and remembered. Service staff has always been helpful and no four years now and every experience has been positive. I like the fact that I'm expected and remembered. Service staff has always been helpful and not too pushy. My only complaint is there is no wi-fi available in the waiting area. Other than that; Braeger has great customer service in their service department. More
by sandclan
Employees Worked With
Scott Hansen
December 23, 2013
Scott Hansen is always responsive to my needs and service situation at hand. He is very accomodating with scheduling including drop off and pick up times. His dedication shows in his level of accountability situation at hand. He is very accomodating with scheduling including drop off and pick up times. His dedication shows in his level of accountability to own and solve the problem. Also, he is honest about the required repairs and recommendations. Braeger is one of the few service facilities I am comfortable with having service my truck. I feel the staff understands how I wish my vehicles to be treated and cares for them accordingly. Scott and team has solved some problems I feel other service centers would not continue to pursue. For example, my truck had a very intermittent "clicking" sound in which Scott and his team would not give up on until the problem was successfully located and solved. Another dealership attempted to solve it numerous occasions unsuccessfully while the truck was under warranty. Also, based on personal experience, Braeger is an appropriate facility to accomodate fleet repairs. Scott understands and appreciates the effect down time can have on a business. It continues to be clear that Scott and Braeger Chevrolet drive to continously maximize customer service. More
by jsreviewer2013
Employees Worked With
Scott Hansen
December 18, 2013
I have been a longtime customer of Braeger and over the years, I have come to trust the service and advice of Craig Pozarski. I had to replace my transmission earlier this year and then again, had another years, I have come to trust the service and advice of Craig Pozarski. I had to replace my transmission earlier this year and then again, had another major expense with my 4 wheel drive seizing due to issues with the front differential. Through it all, Craig has always taken the time to thouroughly explain the issue(s) and provide his advice as to how we would approach the issue. I have come to rely, respect, and trust his opinions as I have never felt mislead or unsatisfied with the work of his team. When I purchased my last car, I did seek Craig's advice and will do so again within the next year when I replace one of my cars. Whether I purchase from Braeger or not, I will most likely bring my car to Craig for service due to the rapor I feel we have established. I normally do not take the time to submit these surveys, but felt with the last issue I had with my car, (as I was pretty upset not wanting to invest in my car anymore in favor of something new) that Craig helped to calm things and take the time to explain the issue. In doing so, he helped me realize fixing the car was the right decisions and we did so with used parts Vs new knowing that I will be selling soon. Thanks More
by bbargs
Employees Worked With
December 13, 2013
Great customer service and very knowledgeable. He was smart and friendly. I will definitely keep my future business with him. I also will be sharing this experience with my friends and family. smart and friendly. I will definitely keep my future business with him. I also will be sharing this experience with my friends and family. More
by Miceli
Employees Worked With
Scott Hansen
