Lake Chevrolet - Service Center

Scott Hansen is always responsive to my needs and service situation at hand. He is very accomodating with scheduling including drop off and pick up times. His dedication shows in his level of accountability situation at hand. He is very accomodating with scheduling including drop off and pick up times. His dedication shows in his level of accountability to own and solve the problem. Also, he is honest about the required repairs and recommendations. Braeger is one of the few service facilities I am comfortable with having service my truck. I feel the staff understands how I wish my vehicles to be treated and cares for them accordingly. Scott and team has solved some problems I feel other service centers would not continue to pursue. For example, my truck had a very intermittent "clicking" sound in which Scott and his team would not give up on until the problem was successfully located and solved. Another dealership attempted to solve it numerous occasions unsuccessfully while the truck was under warranty. Also, based on personal experience, Braeger is an appropriate facility to accomodate fleet repairs. Scott understands and appreciates the effect down time can have on a business. It continues to be clear that Scott and Braeger Chevrolet drive to continously maximize customer service. More

I have been a longtime customer of Braeger and over the years, I have come to trust the service and advice of Craig Pozarski. I had to replace my transmission earlier this year and then again, had another years, I have come to trust the service and advice of Craig Pozarski. I had to replace my transmission earlier this year and then again, had another major expense with my 4 wheel drive seizing due to issues with the front differential. Through it all, Craig has always taken the time to thouroughly explain the issue(s) and provide his advice as to how we would approach the issue. I have come to rely, respect, and trust his opinions as I have never felt mislead or unsatisfied with the work of his team. When I purchased my last car, I did seek Craig's advice and will do so again within the next year when I replace one of my cars. Whether I purchase from Braeger or not, I will most likely bring my car to Craig for service due to the rapor I feel we have established. I normally do not take the time to submit these surveys, but felt with the last issue I had with my car, (as I was pretty upset not wanting to invest in my car anymore in favor of something new) that Craig helped to calm things and take the time to explain the issue. In doing so, he helped me realize fixing the car was the right decisions and we did so with used parts Vs new knowing that I will be selling soon. Thanks More

Great customer service and very knowledgeable. He was smart and friendly. I will definitely keep my future business with him. I also will be sharing this experience with my friends and family. smart and friendly. I will definitely keep my future business with him. I also will be sharing this experience with my friends and family. More

Scott was incredibly knowledgeable, helpful and courteous to me when my vehicle needed diagnostics and repair. I would highly recommend him personally to anyone needing service. to me when my vehicle needed diagnostics and repair. I would highly recommend him personally to anyone needing service. More

I was in there for an oil change. It was quick, friendly and decent price. They knew exactly how to service a BMW and compared to other places I've been were able to complete the oil change in far less time and decent price. They knew exactly how to service a BMW and compared to other places I've been were able to complete the oil change in far less time than other places, I also did not have to come back due to oil leakage like previous places. More

Scott was great to work with very knowledgeable and exceptional customer service. He explained everything to level and not all man talk I understood everything exceptional customer service. He explained everything to level and not all man talk I understood everything More

Scott in the service department was competent, knowledgeable and professional. I was kept informed every step of the way. I will definitely continue to get my vehicle services there. knowledgeable and professional. I was kept informed every step of the way. I will definitely continue to get my vehicle services there. More

I have trusted my car's service needs to Scott Hansen since I purchased it in 2007 - he has never disappointed. The customer service, knowledge of the vehicle and quality of work is consistently outstan since I purchased it in 2007 - he has never disappointed. The customer service, knowledge of the vehicle and quality of work is consistently outstanding. I would, without hesitation, recommend Braeger to family and friends based upon my experiences working with Scott. More