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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,492 Reviews

2,492 Reviews of Lake Chevrolet - Service Center

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May 02, 2018

Top notch I recently started having my vehicle serviced here and the service is fast, friendly, honest and thorough. We also came here to test drive a vehicle w More

by jjmparker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hansen
May 01, 2018

Dont go here Had my van for 4 days to fix after an accident and did nothing. Claim they did a front end alignment but its worse then right after the accident. Its More

by Nope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carrie
May 04, 2018 -

Lake Chevrolet responded

Our Body Shop Manager spoke with this this customer regarding her concerns: The customer did a claim for Allstate using her virtual assist app. (AllState app to make a claim...similiar to facetime). They deposited approximately $800.00 in her account for the estimate. AllState did not have an alignment on her original estimate. The customer dropped her vehicle off on Tuesday and Alex called Allstate right away because of the condition of her vehicle and the damages she was claiming that were not on the estimate. (Brakes, blower fan shuts off when going over a bump, alignment, knocking noise). I called the AllSate Re-Inspector on Wednesday because Alex did not hear back from the Rep he left a message for. Todd from Allstate was told about the customers concerns. I let him know that we did do an alignment and our Service Tech did drive the vehicle. (her husband replaced all of the front suspension on the van except the sway bar bushings which we told her could possibly be the knocking noise she hears because they are dry rotted.) Alignment was checked and everything is within specs (no adjustments were needed). The right front fender has a dent in it. I told Todd that we could not remove and install the bumper to repair and refinish the fender due to the rust, and we also discussed the color match if we did paint it how it would be much newer looking then the rest of the vehicle. Todd told me to call the customer and let her know about the alignment and color and give her the option to not have the dent repaired and cash out. I called Rebecca and went over everything with her. She said she would like me to explain everything to her husband, her husband asked if he kept the money if he would have to pay for the alignment, I let him know we were not charging him or the insurance company for the alignment check, we did not have to adjust anything and wanted to verify that everything was good as just a customer courtesy, they then came and picked up there vehicle. Rebecca did then call me back after she drove home and yelled at me that her alignment is not good because her vehicle is pulling to the right. I called her and let her know that I do have an alignment print out and everything was good and if she wanted to come back I would go for a ride with her. She said that when you let go of the steering wheel the vehicle pulls and she knows we didn’t do anything to her van to fix it . In our opinion, this vehicle is not safe for road travel. We did take pictures and forwarded them to AllState. We did perform the alignment...at no charge and the alignment spec sheet shows everything is in specs and no adjustments are necessary or recommended.

May 04, 2018 -

Nope responded

Since you want to put all the nitty gritty on here, I did not get $800. We only got $516.80. I gave a hit list of things that were not happening before the accident and even stated the blower fan turning on and off might just be from age or a wire came loose from the accident. Guess what its a wire that YOU missed. The caliper is sticking on the side that was hit. That was fine before the accident and was brand new as of last Jan. As for the knock and alignment it will be going to the shop that put the new tires on and did the alignment orginally back in late Feb/ early March. They will also be checking the tire out. The hit was to the tire and fender area. As for paint not matching thats a joke. When my husband hit a deer 5yrs ago it was repainted and it matches. So well infact you never would know. You may think oh its old dull and fading. Its called it needed a wash and wax. It looks great today even with the dents, which my husband will take care of as soon as he gets a day off. I was told the alignment was done not just checked. it pulls to the right. If you take your hand off the steering wheel you go into the next lane. If someone drove it and thinks thats proper they need a new profession. Im not even talking about when you break and you get pulled into the next lane. I know thats from the caliper sticking which is from the accident .

April 27, 2018

Awesome Service Rec’d service notification via e-mail... set up oil change and inspection via notification link... arrived at dealership and drove right into service More

by Marko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Turner
April 26, 2018

Great work Got my car in they found out what was wrong and got it fixed quick... I would take my cars to them any time I need work done to them working with Crai More

by Juan414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2018

Excellent service I had an oil change and tire rotation scheduled and service advisor Steve explained that there were other fluids that needed to be changed. He took th More

by Equinox owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
April 25, 2018

Oil change My oil change experience was pleasant. The work was completed quickly and all staff was friendly and professional. The quality of service was excellen More

by mattsotj25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
April 22, 2018

Oil change I loved working with Willie! Your service department is also very friendly and knowledgeable! I like that they do not push to sell you things you do n More

by Dollyb2911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Burazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Webler
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2018

Excellent! Service is top notch. We are contemplating buying another vehicle and this dealer’s service is one of the factors working in Chevys favor. Win! More

by JayPatio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hansen
April 20, 2018

Service department Always have a great experience with the service department. Scott Hansen is the best service advisor & the techs do great work. Keep up the incredible More

by keepster53403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hansen
April 19, 2018

Customer service Excellent place to buy a vehicle, but I had a bad experience recently with one of the service rep's. He was rude and unprofessional. Had to make a cal More

by Robert23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Thomas
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