Lake Chevrolet - Service Center

Fix check engine light I had my van in for close to a week, many different things had to be eliminated. I was told it was finally fixed, I picked up the van and exactly two I had my van in for close to a week, many different things had to be eliminated. I was told it was finally fixed, I picked up the van and exactly two weeks later the check engine light is back on. I called the service advisor John at 240 this afternoon and have yet to receive a return call. More

Oil change We have a very good relationship. No problems with all the things you have done for me. We should be back in time again with the next change. We have a very good relationship. No problems with all the things you have done for me. We should be back in time again with the next change. More

Disappointing I was a bit disappointed on my last two visits. Aside from the astronimical labor costs, I wasn’t even called back to tell me my vehicle was ready so I was a bit disappointed on my last two visits. Aside from the astronimical labor costs, I wasn’t even called back to tell me my vehicle was ready so they kept it overnight. The service rep, while nice, seemed to busy to deal with my issues. When I called to check on the status of my vehicoe, they were closed so I had to call in the morning. Only to discover upon driving it away that one of the issues wasn’t addressed and my car still is making noise. The tire pressure wasn’t even checked which makes me think they didn’t do a multi point inspection at all but got another $600 in labor out of me. I have spent about $3k in maintenance and repairs in the last few months here because I trusted this dealer, where I bought my vehicle new. Now, it is older (2012) so I expect some maintenance costs at its age, but I also excepted the same service I recalled receiving when it was new. Now I still have a crummy running vehicle $3k later and the problem is still not resolved so I will be finding another dealer and mechanic to resolve it for me. I plan to purchase a new vehicle soon, was going to choose a new Chevy but I am not so sure now that I will. More

Excellent service As always, the service was done quickly, and everyone was friendly and helpful. Pedro is very professional and I appreciate the prompt attention and As always, the service was done quickly, and everyone was friendly and helpful. Pedro is very professional and I appreciate the prompt attention and getting ind and out of the service dept.on a timely basis. More

My car broke down later at night had no one to call. The guys there worked on my car and did all of the work talking to me 1500 miles away. Fixed my car and I was able to drive back and get it the very n The guys there worked on my car and did all of the work talking to me 1500 miles away. Fixed my car and I was able to drive back and get it the very next day. God Bless you guys and your shop. More

Oil Change Job was done quickly and they found a bad tire monitor also, that got replaced and repaired. All in one hour. Great Place to take your car for service Job was done quickly and they found a bad tire monitor also, that got replaced and repaired. All in one hour. Great Place to take your car for service. More

One person doing all the work I would give all the stars because I love going to this place for service. But when I went there recently I was not happy with the person that didn’t I would give all the stars because I love going to this place for service. But when I went there recently I was not happy with the person that didn’t take care of me initially. I was helped by Steven. He seemed to be doing all of the work. Nice guy great customer service. After a little while I moved to the chairs in the service center to get away from the Fox News channel in the waiting room. I saw my truck get pulled out and the guy bring the keys in. They sat by Steven while he was helping two other people. I decided to wait for him to be done. While it was taking longer than normal I went to the guy who was doing NOTHING! At his desk he asked who helped me, he said that he would be with me shortly. I was very confused because he was doing. NOTHING! But on his cell phone. I was not happy at all, Steven seeing this he gave me my keys so I could go. i asked for a receipt he said I’ll have to wait a couple mins. I decided to and told him thank you and went on my way. I don’t normally leave reviews but after working in customer service for 14years I was not happy. With what happened. I knew if I said something to a manager nothing would have happened. More

Long wait , felt rep could have explained what they checked and suggested a plan of maintenance.It was just wham bam gimme the money man. , felt rep could have explained what they checked and suggested a plan of maintenance.It was just wham bam gimme the money man. More

Quick, friendly service at a fair price. Friendly service advisors who take the extra step to make sure the repairs are done on time the first time. At a far price. And follow up to make sure Friendly service advisors who take the extra step to make sure the repairs are done on time the first time. At a far price. And follow up to make sure you are satisfied. More