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Lake Chevrolet - Service Center

Milwaukee, WI

4.4
2,498 Reviews

2,499 Reviews of Lake Chevrolet - Service Center

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April 05, 2019

Amazing Service! I can always count on amazing service at Braeger! John Webler takes great care of my car and my car is always washed! Love that! More

by maryjanem124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Webler
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2019

Steve Thomson was very helpful Had a wonderful experience with Chevrolet ac service they're going to work on my car very soon and get it all back in shape More

by STEVEEVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
April 02, 2019

Very nice and professional staff. Service writer Craig Pozarski really knows how to make your experience at Braeger a great visit.And the service manager Al Weimer really takes the ti More

by glaabs07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Weimar
April 02, 2019

The mechanics were super knowledgeable, helpful. The mechanics were super knowledgeable and helpful. But coming in and getting service promptly or even acknowledgement from the service team was non e More

by AlexMKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Thomas
Apr 02, 2019 -

Lake Chevrolet responded

Thank you for the feedback Alex. In no way is this an excuse, but as most retail establishments experience from time to time, we sometimes have unexpected busy periods. Even though we have 6 Service Advisors, between the incoming phone calls, people dropping off, picking up their cars, dispatching service loaners and cashiering...there are times when it seems like the perfect storm! We have been talking about adding a 7th Service Advisor and this just may be the deciding factor! We must be able to take care of our customers in a timely manner if we expect them to come back. Please give us another chance! Being busy isn't a bad thing, we love our customers and they love us. Sometimes it can be a juggling act...you hurry up with one customer to get to the next, but then you feel you didn't spend the necessary time with the first customer, explaining what they had done or needs to be done. I hope you can understand our point of view and give us another shot. I know Steve would appreciate it and you did mention that everyone was knowledgeable and the attitudes were excellent! Hope to see you again Alex! Jason Enders, VP/General Manager

April 01, 2019

Oil change +tire rotation Was very pleased very friendly service as always Been coming here since 2015 very kind service i like having a appointment but they could"nt fine mu More

by lindaluckett85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2019

Excellent service department I purchased my Traverse a couple of years ago and received 2 free oil changes. I have a 25 - 30 minute drive to get to Braeger and pass a few other o More

by josefsmom1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Lewis
April 01, 2019

Oil Change excellence Glen provided excellent customer service. He takes time to explain your best options for vehicle maintenance. Willie was informative about my options More

by powerliftermorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Burazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Lewis
March 30, 2019

Happy with my service I went in needing a headlight replaced. I figured I would need to make an appointment. I was told that it could be taken care of while I waited. In le More

by thedad56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
March 29, 2019

Will never buy another vehicle or service here again! Went in for a simple fix and left with a cracked windshield that “Braeger” did not do... Too many excuses and not for the customer! More

by meli91804
Customer Service
Recommend Dealer
No
Employees Worked With
Jason Enders, Al Weimar, Steven Thomas
March 29, 2019

Great Job Braeger has very professional workers, and they their customers very well. They kind and courteous and they do amazing work on your vehicle. I will no More

by CHEWYTOO46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Galvan
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