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Laird Noller Hyundai - Service Center

Lawrence, KS

4.3
15 Reviews
Call Service Center (785) 838-2327

15 Reviews of Laird Noller Hyundai - Service Center

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April 04, 2024

Very friendly and courteous They have been very helpful and answered any questions I had More

by Gregoryhahn
Recommend Dealer
Yes
Employees Worked With
Kevin
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Apr 04, 2024 -

Laird Noller Hyundai responded

Thank you for taking the time to share your experience with us! We're delighted to hear that our team was friendly, courteous, and helpful throughout your visit. Providing excellent customer service and addressing any questions or concerns is our priority, and we're glad we could assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and your business, and we look forward to serving you again!

April 01, 2024

Very efficient and helpful They took very good care of my truck while I waited More

by steague48
Recommend Dealer
Yes
Employees Worked With
Shawn in service
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April 01, 2024

Not completely convinced they are up to date with the ev experience Daniel does listen to me and believe he's trying to learn about the ioniq5 More

by ljlibeer
Recommend Dealer
Yes
Employees Worked With
Daniel Devader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Devader
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March 29, 2024

Good It was a good experience and I am excited to get my vehicle may 2nd More

by Kevmhk21
Recommend Dealer
Yes
Employees Worked With
Dan
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March 25, 2024

They were slow. Either on the phone or away from his desk That's my experience More

by reereebeebee24
Recommend Dealer
Yes
Employees Worked With
Shawn
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March 14, 2024

Went in with an urgent repair and they fixed it promptly I was very satisfied More

by Easumcooks
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 18, 2024 -

Laird Noller Hyundai responded

We're glad to hear that we could assist with your urgent repair promptly! Customer satisfaction is our top priority, and we're delighted that you were very satisfied with the service you received. If you ever need assistance again or have any questions, feel free to reach out. Thank you for choosing us!

March 07, 2024

I didn't have an appointment, and just showed up. They were kind and accessed my problem and fixed it fairly quickly. More

by Easumcooks
Recommend Dealer
Yes
Employees Worked With
Daniel Devader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Devader
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Mar 18, 2024 -

Laird Noller Hyundai responded

We're glad to hear that we could assist you promptly, even without an appointment! Our team aims to provide efficient and friendly service to all our customers. Thank you for choosing us, and we appreciate your positive feedback. If you have any more automotive needs in the future, feel free to reach out. Safe travels!

March 06, 2024

He didn't offer me a coupon and I had to search for my own on their website. It took 1.5 hours for an oil change and rotation More

by JENIFER.BOWEN88
Purchase Time
Recommend Dealer
No
Employees Worked With
Daniel Devader
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Devader
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Mar 18, 2024 -

Laird Noller Hyundai responded

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the longer-than-expected wait time for your oil change and rotation. Typically, our oil change services take between 1 to 1.5 hours to ensure thoroughness and quality. We're sorry if this wasn't communicated clearly to you beforehand. Regarding the coupon, we regret any confusion. We strive to provide our customers with the best possible value, and we apologize if you had difficulty finding a coupon. We appreciate your business and hope to serve you better in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

February 27, 2024

Daniel was very polite and respectful and he did a fine job of gathering things together that needed to be fixed on my car and I was very pleased with the service and his professionalism. More

by bbahnmaier
Recommend Dealer
Yes
Employees Worked With
Daniel Devader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Devader
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Feb 29, 2024 -

Laird Noller Hyundai responded

Thank you for your kind words! We're thrilled to hear that Daniel provided you with excellent service and professionalism. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you ever need anything else or have any questions, don't hesitate to reach out. We look forward to serving you again in the future!

February 15, 2024

Tpms light is on Had new tires put on the front that were placed on wrong side ( directional tires) each time I call it goes into voicemail and no one returns my call. On if the sensor can be reprogrammed More

by bethereason
Recommend Dealer
No
Employees Worked With
Shawn
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Feb 17, 2024 -

Laird Noller Hyundai responded

We apologize for the inconvenience you've experienced with your TPMS light and the placement of your directional tires. This is certainly not the level of service we strive to provide. We take your concerns seriously and want to address them promptly. Please accept our sincerest apologies for the difficulty in reaching someone by phone. We are committed to resolving this issue for you as soon as possible. Could you kindly provide us with your contact information or let us know the best time to reach you? Alternatively, you're welcome to visit our dealership, and we'll prioritize addressing your concerns in person. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.

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