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Laird Noller Hyundai

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.7
77 Reviews
Laird Noller Lawrence Hyundai, is a part of the Laird Noller Auto Group, which has been serving Eastern Kansas for over 60 years! We have a HUGE Hyundai inventory and a strong and committed sales staff with many years of experience satisfying our customers’ needs. Our goal is to make the buying process quick and easy! We are committed to customer service, which is why we have been in business over 60 years and plan to continue for many more years. We will also beat any offer from another dealership, plus we have a better warranty. With our extended powertrain warranty of 7 years/100,000 miles, you can have peace of mind with your new vehicle! We also have an extensive pre-owned inventory to choose from. We also include a 5-day exchange policy and a powertrain warranty on all of our pre-owned vehicles. We have you covered no matter what! Plus, our certified service advisors and technicians have had thousands of hours of training and certifications. We will keep you safe on the road for years to come!
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2829 S Iowa St.

Lawrence, KS

66047

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Showing 77 reviews

February 15, 2024

Tpms light is on Had new tires put on the front that were placed on wrong side ( directional tires) each time I call it goes into voicemail and no one returns my call. On if the sensor can be reprogrammed More

by bethereason
Recommend Dealer
No
Employees Worked With
Shawn
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Feb 17, 2024 -

Laird Noller Hyundai responded

We apologize for the inconvenience you've experienced with your TPMS light and the placement of your directional tires. This is certainly not the level of service we strive to provide. We take your concerns seriously and want to address them promptly. Please accept our sincerest apologies for the difficulty in reaching someone by phone. We are committed to resolving this issue for you as soon as possible. Could you kindly provide us with your contact information or let us know the best time to reach you? Alternatively, you're welcome to visit our dealership, and we'll prioritize addressing your concerns in person. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.

Helpful
February 06, 2024

Unable to diagnose problem. I left with my car took it on the bypass and experienced the same issue. I honestly don't think anyone actually drove it. More

by Stephanie.swan
Recommend Dealer
No
Employees Worked With
Shawn
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Feb 08, 2024 -

Laird Noller Hyundai responded

We apologize for the inconvenience and frustration you experienced with our service. Our team always aims to accurately diagnose and address issues, and we regret falling short of your expectations. Your feedback is valuable, and we'll use it to improve our processes. Please call and speak with the service manager, Josh Hoke, to discuss getting your vehicle back in to try and replicate the issue and work towards a resolution. We appreciate your understanding and the opportunity to serve you better.

Helpful
February 02, 2024

They completed the work quickly and did an excellent job. Great customer service! I'll be back! More

by mimitorrence
Recommend Dealer
Yes
Employees Worked With
Daniel Devader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Devader
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Feb 03, 2024 -

Laird Noller Hyundai responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you were pleased with the quick and excellent service our team provided. Customer satisfaction is our priority, and we're delighted that you plan to return. If there's anything else we can assist you with in the future or if you have any questions, feel free to reach out. We appreciate your feedback and look forward to serving you again. Safe travels until your next visit!

Helpful
January 30, 2024

It was a great experience. The service staff were helpful and informative. The service was prompt and I felt I got value. More

by anne.baughman
Recommend Dealer
Yes
Employees Worked With
Shaun
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Jan 30, 2024 -

Laird Noller Hyundai responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you had a great visit and that our service staff was helpful and informative. Providing prompt service and ensuring you feel you've received value is always our goal. We look forward to serving you again!

Helpful
January 26, 2024

Quick and efficient. The gentleman who drove the shuttle was very nice. The shuttle driver was friendly and a good driver. More

by aralstin
Recommend Dealer
Yes
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Jan 26, 2024 -

Laird Noller Hyundai responded

Thank you for taking the time to leave us a positive review! We're pleased to hear that your experience was quick and efficient. It's great to know that our shuttle service, and particularly our driver, made your visit even more enjoyable. We appreciate your kind words and look forward to serving you again in the future. If there's anything more we can assist you with, please don't hesitate to reach out. Safe travels, and thanks for choosing us!

Helpful
January 26, 2024

Have purchased over 10 plus units over last 12 years. We live over 3 hours away but they make the drive worth while. No high pressure just there to assist and help meet your needs. More

by todd_dougherty
Recommend Dealer
Yes
Employees Worked With
Josh Hoke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Hoke
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Jan 26, 2024 -

Laird Noller Hyundai responded

Thank you for your loyalty and for taking the time to share your amazing experience! We're honored to have been your choice for over 10 units in the last 12 years. Your trust in us is truly appreciated, especially considering the distance you travel. We're thrilled to hear that you've consistently felt our team is there to assist without high pressure, focusing on meeting your needs. Your satisfaction is our top priority, and we look forward to continuing to provide excellent service for years to come. Safe travels, and thanks for making the drive worthwhile! We appreciate your continued business.

Helpful
January 25, 2024

They were very quick and efficient. The staff was also very polite and informative while assisting me. More

by jayla.ranee03
Recommend Dealer
Yes
Employees Worked With
Abigail Fraley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hoke Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Elliott
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Jan 25, 2024 -

Laird Noller Hyundai responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that you found our service to be very quick and efficient. Our team takes pride in providing polite and informative assistance, and we're delighted that it reflected in your visit. If you ever have more automotive needs or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future.

Helpful
January 25, 2024

I wish that there were Saturday appointments available to set up online without calling in. More

by someladytyping
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jan 25, 2024 -

Laird Noller Hyundai responded

Thank you for sharing your feedback with us! We appreciate your suggestion regarding Saturday appointments and apologize for any inconvenience. We'll certainly take this into consideration as we continue to improve our services. Additionally, we're pleased to inform you that we are actively looking to expand our team of technicians to keep up with the growing demand for our services. If you know of any skilled individuals who might be interested in joining our team, please feel free to refer them to us. Your input is valuable to us, and we thank you for taking the time to share your thoughts. If there's anything else we can assist you with or if you have further suggestions, please don't hesitate to reach out.

Helpful
January 25, 2024

I have been going to a different dealership for quite some time and decided to start coming to the dealership and it was a complete difference from the one I was going to. I am so happy and will continue More

by opatty58
Recommend Dealer
Yes
Employees Worked With
Daniel Devader
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2024 -

Laird Noller Hyundai responded

Thank you so much for choosing our dealership for your car needs! We're thrilled to hear that your experience with us was a complete difference from your previous dealership and that you are so happy with the service you received. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We look forward to continuing to provide you with excellent service for all your future car needs. Thank you for your business!

Helpful
January 25, 2024

Friendly and helpful staff; we had a great experience. We appreciated the Transparent Pricing as well. More

by James.sterrett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Hoke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hoke Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Angulo
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Jan 25, 2024 -

Laird Noller Hyundai responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff to be friendly and helpful, and we're pleased that you had a great overall experience. It's especially rewarding to know that you appreciated our Transparent Pricing approach. If you ever have more automotive needs or if there's anything else we can assist you with, please feel free to reach out. We value your feedback and look forward to serving you again in the future.

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