Laird Noller Hyundai

Cowan , the sales person listen carefully to what we wanted and was able to help us find just a car for us wanted and was able to help us find just a car for us More

The service team fixed items that I noted. Looks and functions like new. Good work. Looks and functions like new. Good work. More

I have bought all of my cars from This car dealer and they have been fantastic. They will work with you to give you the best they have. I would recommend them to anyone. they have been fantastic. They will work with you to give you the best they have. I would recommend them to anyone. More

I have always bought cars from Laird Noller. This is number 5 to be exact. Bought this sonata hybrid brand new. Drove it 100,036 miles and had a hybrid system malfunction light turn on. Took it This is number 5 to be exact. Bought this sonata hybrid brand new. Drove it 100,036 miles and had a hybrid system malfunction light turn on. Took it in and they charge me $190 diagnostics fee with the statement it was my 12 volt battery. Replaced it and spent $600. Two weeks go by and the same thing happen “hybrid system malfunction”. I have it towed to the dealer and schedule an appointment that they have to look up by my phone number. The day I have it scheduled for an appointment at 7am, I finally call them at 12:00pm. They tell me they tried to call me and rattle off a phone number that is not mine. They proceed to tell me that it’s $190 for them to tell me it’s going to take 9 more hours at $190/hr to even tell me what may be the problem. I ask if there’s anything that can be done since the first time I brought it in, I was 36 miles outside of the warranty. I get a call from the general manager stating they are competitive with other service areas and there’s nothing that they can do and if I want to look into it I have to pay the $1700. They have had my loyalty for over 15 years. I’ll never buy a car or have any serviced there ever again. More

I was told I would have my car sticker and it has yet to arrive. Very disappointed arrive. Very disappointed More

Everyone was very accommodating and attentive. It was a pleasure buying my new car from them. It was a pleasure buying my new car from them. More

Overall it was a great experience with our salesman being open, up front with us throughout the process. open, up front with us throughout the process. More

Absolute worst experience of any car buying experience we've ever had and we've owned well over 20 cars in our lifetime. We recently purchased a 2021 Ford Explorer Limited from Laird Noller Hyundai Genesi we've ever had and we've owned well over 20 cars in our lifetime. We recently purchased a 2021 Ford Explorer Limited from Laird Noller Hyundai Genesis of Lawrence and a 2024 GMC Sierra AT4 from a competing dealer in the area and this experience wasn't even close to the latter. The salesman was great during the sale and we negotiated on a list of 'we owe you' where Laird Noller Hyundai Genesis of Lawrence was going to complete repairs on sensors and a cracked windshield as part of the deal. We thought great - we can just bring it back in and it would maybe be a week at max but that didn't happen. We were told the repairs should only take a couple of days when it was dropped off. However, we went back and forth with the dealership over repairs and found out it was sent to the Laird Noller Ford of Lawrence dealership for repairs to the sensors without notifying us. This was also a surprise to the service manager at the Laird Noller Ford of Lawrence dealership that Laird Noller Hyundai Genesis of Lawrence was unable to fix the issues and no communication had been established from Laird Noller Hyundai Genesis of Lawrence to their department. Other issues we faced were in obtaining the title and registering in a timely manner. It took us a month to hunt down the title and finally the Laird Noller Ford of Topeka dealership was able to obtain it and get it to us. We received notices from the State of Kansas that we failed to register in 60 days and our bank threatened defaulting our loan because it was impossible for us to get the vehicle inspected and tagged while it was at the dealership. After two months we finally got our vehicle back but its bittersweet because there was no apology from the dealership for the delays or how they handled the repairs. Laird Noller Hyundai Genesis of Lawrence also left the vehicle completely filthy with bird feces down the side of it. I'm a firm believer in leaving something better than you found it. Laird Noller Hyundai Genesis of Lawrence certainly returned our vehicle worst off than how they received it and the small attention to details on how they returned a car, to a paying customer, says a lot about how they conduct their customer service and relationship with customers long term. If Laird Noller Hyundai Genesis of Lawrence is a representation of Laird Noller as a dealership I would highly recommend folks to look for a different dealership to do business to save yourself a lot of the headaches we experienced. Helping or showing any compassion to the customer is long gone once you sign on the dotted line. Customer service should be paramount and constant communication with the customer should be at the top of every service manager's list. I would say from our experience the optics are Laird Noller Hyundai Genesis of Lawrence and Laird Noller Ford of Lawrence are only interested in the sale and not building upon a long lasting customer relationship. This whole experience will certainly cause us to pause from buying another vehicle from Laird Noller in the future and to shop around for a dealership that puts the customer first. More

Very happy that we chose Laird Noller Hyundai. Joe Kelly did an amazing job before and after the sale and made sure that everything was done right. We very much appreciate the outstanding servi Joe Kelly did an amazing job before and after the sale and made sure that everything was done right. We very much appreciate the outstanding service and I would not hesitate to buy from again. More

Todd is great! Best car buying experience ever! Everything was handled online and over the phone and the Laird Noller team made it stress- free and seamless. Todd d Best car buying experience ever! Everything was handled online and over the phone and the Laird Noller team made it stress- free and seamless. Todd drove to Kansas City and delivered my new SUV to my door. What awesome customer service! Highly recommend Todd and the Laird Noller team! More