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Laird Noller Hyundai

Lawrence, KS

Overview
Reviews
4.4
419 Reviews
Call Dealership (785) 838-2327
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2829 S Iowa St.

Lawrence, KS

66047

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Showing 419 reviews

February 15, 2024

Very happy with the salesman and dealership. It took a while but we finally reached an agreement and all went smoothly after that. Todd worked hard to make this deal happen. More

by rshaw3706
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Kelley
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Feb 17, 2024 -

Laird Noller Hyundai responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you're happy with both the salesman and our dealership. We understand that reaching an agreement can take time, and we're glad that Todd worked hard to make it happen for you. We appreciate your feedback and your business. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

February 15, 2024

Tpms light is on Had new tires put on the front that were placed on wrong side ( directional tires) each time I call it goes into voicemail and no one returns my call. On if the sensor can be reprogrammed More

by bethereason
Recommend Dealer
No
Employees Worked With
Shawn
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Feb 17, 2024 -

Laird Noller Hyundai responded

We apologize for the inconvenience you've experienced with your TPMS light and the placement of your directional tires. This is certainly not the level of service we strive to provide. We take your concerns seriously and want to address them promptly. Please accept our sincerest apologies for the difficulty in reaching someone by phone. We are committed to resolving this issue for you as soon as possible. Could you kindly provide us with your contact information or let us know the best time to reach you? Alternatively, you're welcome to visit our dealership, and we'll prioritize addressing your concerns in person. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.

February 14, 2024

I was glad to get my oil changed. The SUV ran well in snow storm coming from KC this morning. Daniel was friendly and appeared to be new to the dealership and the history of my contra More

by beelou52
Recommend Dealer
Yes
Employees Worked With
Daniel Devader, Daniel Devader
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February 06, 2024

Unable to diagnose problem. I left with my car took it on the bypass and experienced the same issue. I honestly don't think anyone actually drove it. More

by Stephanie.swan
Recommend Dealer
No
Employees Worked With
Shawn
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Feb 08, 2024 -

Laird Noller Hyundai responded

We apologize for the inconvenience and frustration you experienced with our service. Our team always aims to accurately diagnose and address issues, and we regret falling short of your expectations. Your feedback is valuable, and we'll use it to improve our processes. Please call and speak with the service manager, Josh Hoke, to discuss getting your vehicle back in to try and replicate the issue and work towards a resolution. We appreciate your understanding and the opportunity to serve you better.

February 02, 2024

They completed the work quickly and did an excellent job. Great customer service! I'll be back! More

by mimitorrence
Recommend Dealer
Yes
Employees Worked With
Daniel Devader, Daniel Devader
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Feb 03, 2024 -

Laird Noller Hyundai responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you were pleased with the quick and excellent service our team provided. Customer satisfaction is our priority, and we're delighted that you plan to return. If there's anything else we can assist you with in the future or if you have any questions, feel free to reach out. We appreciate your feedback and look forward to serving you again. Safe travels until your next visit!

January 30, 2024

It was a great experience. The service staff were helpful and informative. The service was prompt and I felt I got value. More

by anne.baughman
Recommend Dealer
Yes
Employees Worked With
Shaun
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Jan 30, 2024 -

Laird Noller Hyundai responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you had a great visit and that our service staff was helpful and informative. Providing prompt service and ensuring you feel you've received value is always our goal. We look forward to serving you again!

January 26, 2024

Quick and efficient. The gentleman who drove the shuttle was very nice. The shuttle driver was friendly and a good driver. More

by aralstin
Recommend Dealer
Yes
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Jan 26, 2024 -

Laird Noller Hyundai responded

Thank you for taking the time to leave us a positive review! We're pleased to hear that your experience was quick and efficient. It's great to know that our shuttle service, and particularly our driver, made your visit even more enjoyable. We appreciate your kind words and look forward to serving you again in the future. If there's anything more we can assist you with, please don't hesitate to reach out. Safe travels, and thanks for choosing us!

January 26, 2024

Have purchased over 10 plus units over last 12 years. We live over 3 hours away but they make the drive worth while. No high pressure just there to assist and help meet your needs. More

by todd_dougherty
Recommend Dealer
Yes
Employees Worked With
Josh Hoke, Josh Hoke
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Jan 26, 2024 -

Laird Noller Hyundai responded

Thank you for your loyalty and for taking the time to share your amazing experience! We're honored to have been your choice for over 10 units in the last 12 years. Your trust in us is truly appreciated, especially considering the distance you travel. We're thrilled to hear that you've consistently felt our team is there to assist without high pressure, focusing on meeting your needs. Your satisfaction is our top priority, and we look forward to continuing to provide excellent service for years to come. Safe travels, and thanks for making the drive worthwhile! We appreciate your continued business.

January 25, 2024

I wish that there were Saturday appointments available to set up online without calling in. More

by someladytyping
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jan 25, 2024 -

Laird Noller Hyundai responded

Thank you for sharing your feedback with us! We appreciate your suggestion regarding Saturday appointments and apologize for any inconvenience. We'll certainly take this into consideration as we continue to improve our services. Additionally, we're pleased to inform you that we are actively looking to expand our team of technicians to keep up with the growing demand for our services. If you know of any skilled individuals who might be interested in joining our team, please feel free to refer them to us. Your input is valuable to us, and we thank you for taking the time to share your thoughts. If there's anything else we can assist you with or if you have further suggestions, please don't hesitate to reach out.

January 25, 2024

I have been going to a different dealership for quite some time and decided to start coming to the dealership and it was a complete difference from the one I was going to. I am so happy and will continue More

by opatty58
Recommend Dealer
Yes
Employees Worked With
Daniel Devader
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Feb 17, 2024 -

Laird Noller Hyundai responded

Thank you so much for choosing our dealership for your car needs! We're thrilled to hear that your experience with us was a complete difference from your previous dealership and that you are so happy with the service you received. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We look forward to continuing to provide you with excellent service for all your future car needs. Thank you for your business!

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