Laird Noller Ford of Lawrence - Service Center

2015 Sonata Hybrid Limited Service GREAT AS ALWAYS ! THANK YOU FOR EVERYTHING YOU DO FOR EVERYONE EVERYDAY ! I ALWAYS KNOW MY CAR IS IN GREAT HANDS EACH TIME I COME IN. GREAT AS ALWAYS ! THANK YOU FOR EVERYTHING YOU DO FOR EVERYONE EVERYDAY ! I ALWAYS KNOW MY CAR IS IN GREAT HANDS EACH TIME I COME IN. More

No complaints here. The service was great; as per usual. There's little, as far as criticisms are concerned, that I could possibly offer here. Thank you, Danny! The service was great; as per usual. There's little, as far as criticisms are concerned, that I could possibly offer here. Thank you, Danny! More

Everything went great. Everyone is great. Everything was checked on my car and a record of service was printed out. I will have this service department do all the work on Everyone is great. Everything was checked on my car and a record of service was printed out. I will have this service department do all the work on my car. More

Poor communication, they got me again. Years ago I promised that I'd never take my car to Laird Noller again. After they replaced the body control module in my other car not once, not twice Years ago I promised that I'd never take my car to Laird Noller again. After they replaced the body control module in my other car not once, not twice, but three times on my 2006 Mazda 6, and was condescendingly talked down to when I mentioned that this is a known issue all over the internet, I swore I would never go back... Then I received a notice in the mail about a safety recall on my Hyundai Elantra. I figured I would give Laird Noller another chance since taking it to a dealership in Olathe is a pain. Despite the fact that this should have been a free service since there was a safety issue with my car, I was then called after that service was complete to be sold ~$1,200 worth of repairs for my car. After I declined to get any of the work done, because it seemed hilarious to me that a company would try to sell me over $1,000 after a simple (and free) recall service, I called my wife. She convinced me that we should probably get the front tires and breaks replaced while we were in there and I listened to her. I called them back to let them know to go ahead and do the front breaks and tires. He quoted me over the phone $103 per tire and ~$188 for the breaks (~$400 total which he said he would email me an invoice) and when I asked if they can get it done that day, he said he would check and call me back in 5 minutes. Over an hour later they called and said they could. I said that I needed to give them payment over the phone as I work out of town and would need to pick it up after hours. He said he would call back after the service was complete. At about 15 minutes before they closed, they had still not contacted me so I called them. I talked to a different person on the phone who then tried to tell me that it was going to be $600 for the service. Again, I was shocked. After hearing minutes of typing, he found the mistake and I thought "great, this will get back to around $400 +tax like I was told." Wrong. He said that it was almost $500. The service rep I previously talked to neglected to tell me about the mounting and balancing fee of ~$50. At this point I needed to get my car so I just gave him my payment info and hung up. I thought that would be the end of the terrible service that I received from Laird Noller, but I was wrong. After I got my car and looked at the attached paperwork it showed that one of the line items for service was a "complementary car wash, $7.99 value!". Was my car even remotely washed? No. I will never take my car to Lair Noller ever again, and I will make sure that everyone I talk to does the same. More

Service with Laird Noller Hyundai Service has always been excellent with Laird Noller. Jessica has been the most recent service rep on my last two visits and I couldn't be more please Service has always been excellent with Laird Noller. Jessica has been the most recent service rep on my last two visits and I couldn't be more pleased. She is excellent! Very customer focused, reviews all the information, various options, and provides enough detail on what/when a particular type of service is needed. I trust her judgement and will be using her as my service rep. Thanks again! Brian Pearson More

Oil change and tire rotation My appointment was at 8:45 and I was on my way by 10 am . I am always happy with service i bring my vehicle in for. I live in Topeka and could take it My appointment was at 8:45 and I was on my way by 10 am . I am always happy with service i bring my vehicle in for. I live in Topeka and could take it to the dealership there but I want to bring back to the one I bought it from. More

Great service I had an appointment for an oil change, so it took less than 30 minutes for them to complete the requested service. The facility is very clean, the s I had an appointment for an oil change, so it took less than 30 minutes for them to complete the requested service. The facility is very clean, the staff is polite, they offer complimentary bottled water while you wait. My car is always clean when it is returned, and they do a fantastic car wash after the service, even getting the stubborn dirt and bugs off. Wonderful service for an excellent price. More

Able to detect the issue and provide a solution They were able to get me on time and resolve the issue. Ordered the necessary part and currently waiting for that to be installed. Hope to get it done They were able to get me on time and resolve the issue. Ordered the necessary part and currently waiting for that to be installed. Hope to get it done next week. More

Exhaust manifold and head gasket The service rep (Mike Smith) was very helpful. He kept me informed all along the repair process. The most frustrating thing was the time it took to The service rep (Mike Smith) was very helpful. He kept me informed all along the repair process. The most frustrating thing was the time it took to repair my vehicle. Three weeks is a long time to wait. But, the delay was caused by the age of the vehicle and the rust build-up. Also, any time a part had to be ordered it added another day or two to the process. I wish the parts were more readily available instead of having to use FedEx. But, I'm pleased with the final result. More