Laird Noller Ford of Lawrence - Service Center

Went the extra mile The defective part had just passed the warranty coverage, and Danny did some magic to avert the cost. All service staff are helpful without being pu The defective part had just passed the warranty coverage, and Danny did some magic to avert the cost. All service staff are helpful without being pushy and do seem to listen sincerely to my particular concerns. I always take my car to the this service department and trust the advice I am given. More

Exceptional Dealer Service I have been coming to this service department for over two years. I have stayed with them because they actually know me. They not only have the best q I have been coming to this service department for over two years. I have stayed with them because they actually know me. They not only have the best quality, but know which options will suit me best. More

Friendly, great service! When I took my Mazda 3 in for routine service, all of the staff were helpful, friendly, and efficient. They clearly explained what had been done to my When I took my Mazda 3 in for routine service, all of the staff were helpful, friendly, and efficient. They clearly explained what had been done to my vehicle and what to expect for next time. I highly recommend this dealership! More

Service on my Hyundai I recently went in for the first service on my 2015 Sante Fe. Jessica Lund was great to work with. Her dedication to customer service left a lasting i I recently went in for the first service on my 2015 Sante Fe. Jessica Lund was great to work with. Her dedication to customer service left a lasting impression. Great customer service is becoming a lost art these days, but the service department at Laird Noller Hyundai still provides it. More

oil change, fast and friendly Another great experience at Laird Noller at Hyundai location on Iowa Street. Danny is great with customers, and so are Alex and Jessica. The mechani Another great experience at Laird Noller at Hyundai location on Iowa Street. Danny is great with customers, and so are Alex and Jessica. The mechanics are real good at this service shop, as well. Thank you again! More

new belt The service team at Laird Noller was able to locate and repair the squeaking noise that my truck was making. They were able to get the parts and repa The service team at Laird Noller was able to locate and repair the squeaking noise that my truck was making. They were able to get the parts and repair the belts that day. The only frustrating thing was that the squeak started after a previous repair at Laird and I still had to pay full price for the new parts and labor. But, they fixed the squeak. More

Totally worth it! Tyler is always professional and knowledgeable. He explains what services are going to be preformed when you check in and lets you know of any recomme Tyler is always professional and knowledgeable. He explains what services are going to be preformed when you check in and lets you know of any recommendations, such as tire rotations He does not pressure you to get additional services. Instead, her educates you on services he recommends and lets you, as the customer, make the informed decision. I really appropriate his great customer service. More

Faith Restored I have had the issue with my air bag light being on since I purchased my car in 2007. I had brought it in to the dealership several times and was told I have had the issue with my air bag light being on since I purchased my car in 2007. I had brought it in to the dealership several times and was told nothing was wrong and all that was done was the computer was reset and days later the light would come back on. With the recent recall I thought my problem would be resolved, but alas it was not. The recall was not causing my particular problem. When the cause was identify I was told it would cost me out of pocket. Not happy. Jessica went above and beyond to get this issue resolved for me and at no cost to myself. Because of her perseverance my next car will also be a Hyundai. More

Oil Change & Tire Rotation Prompt attention given to me the minute I drove up. Was told oil change and tire rotation would take about an hour. Sixty minutes later all was done Prompt attention given to me the minute I drove up. Was told oil change and tire rotation would take about an hour. Sixty minutes later all was done. Went through multi point inspection and was on my way. Will be back. More

review Tyler was very helpful and pleasant. He clearly explained what I need to have services. I was very pleased with his service and helpfulness. It was Tyler was very helpful and pleasant. He clearly explained what I need to have services. I was very pleased with his service and helpfulness. It was a pleasant experience. More