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Laird Noller Ford of Lawrence - Service Center
Lawrence, KS
752 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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752 Reviews of Laird Noller Ford of Lawrence - Service Center
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Verified Customer
June 22, 2024
My service representative was indifferent and incompetent. She was never available and didn't return my calls. The work was not scheduled properly so the car spent six days in the shop. incompetent. She was never available and didn't return my calls. The work was not scheduled properly so the car spent six days in the shop. More
by DONRUS43
Employees Worked With
Paige
June 20, 2024
I feel like it’s okay for oil changes but I’ve had a few issues with upselling, including being told my battery was almost done and needed replaced. Went to auto parts store and battery was fine. It was a issues with upselling, including being told my battery was almost done and needed replaced. Went to auto parts store and battery was fine. It was a new battery so thought it was weird they tried to upsell. This has happened a few times at this location. I keep going back for oil changes because I dread finding a new shop but I don’t trust these people. More
by Jennifer
Employees Worked With
Definitely not Hailey. I’ve had negative interactions with men at quick lane.
June 20, 2024
Had to wait a little too long for service but satisfied all the same and will be back all the same and will be back More
by joanvivers
June 19, 2024
I'm from out of state and needed 2 new tires, Laird Nollers staff got me in the shop and taken care of very fast. Nollers staff got me in the shop and taken care of very fast. More
by Gcberry
June 19, 2024
Very friendly and fast service. Will be back for my next service. Thank you so much. Will be back for my next service. Thank you so much. More
by bobbiwilliams74
June 18, 2024
Quick, easy, painless. Nice coffee machine and lounge - could watch my Escape getting worked on. Felt confident in the process and the pricing. Would recommend. Nice coffee machine and lounge - could watch my Escape getting worked on. Felt confident in the process and the pricing. Would recommend. More
by KMCNELLI
Employees Worked With
Quick Lane
June 18, 2024
They were great a few years ago but past few interactions have not been great. They ordered parts and then the parts were wrong but didn’t know until I had come in for the repair more than a week after recei have not been great. They ordered parts and then the parts were wrong but didn’t know until I had come in for the repair more than a week after receiving the parts. They also sold tires that are less than 4 years old and under 50k miles on them and have a warranty but apparently have dry rot and they won’t repair/replace because it isn’t their tire. Not very helpful for their recommended product. More
by fraitesc
June 15, 2024
As far as I can tell the mechanical work was done well. But it took six days in the shop and the service rep. was terrible. I was unable to contact her and she never returned my calls. She is not on the But it took six days in the shop and the service rep. was terrible. I was unable to contact her and she never returned my calls. She is not on the list of service reps. More
by DONRUS43
Employees Worked With
Paige
