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Laird Noller Ford of Lawrence - Service Center
Lawrence, KS
758 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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758 Reviews of Laird Noller Ford of Lawrence - Service Center
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October 03, 2015
The best of service! Jessica Lund, my service advisor is great! She went well above and beyond in attempting to locate a service contract I believed to be in effect. She m Jessica Lund, my service advisor is great! She went well above and beyond in attempting to locate a service contract I believed to be in effect. She made several calls, only to find that the contract had actually expired, but she did her very best to help me. She and Laird Noller are the best! More
by John H.
Employees Worked With
Jessica Lund
September 30, 2015
Started bad, but ended good I went into the dealership to get a couple recalls on my car done. I had called and set up an appointment so I could get right in. I was told to drop I went into the dealership to get a couple recalls on my car done. I had called and set up an appointment so I could get right in. I was told to drop my car off at 8 a.m. on a Friday morning. Being a single mom, I had scheduled multiple appointments that day so I could do everything on my day off of work. When I showed up, I asked when my car would be done because I had multiple appointments that day. They proceeded to tell me that my car probably wouldn't even be worked on until at least 10 which is ridiculous since I was told to bring my car in at 8 a.m. I was in a dilemma and they began telling me that I could reschedule if that worked best for me. Obviously rescheduling would just be a hassle and I didn't like how the men were about to handle the situation. Luckily, a man (Joey Ruder) stepped in saying he would get me a rental car and even rode there with me so I wouldn't have to keep reinstalling the car seat since I had my 2-year old daughter with me that day. If it wasn't for this man being so kind, I would never go back to this same dealership. More
by ccooley
Employees Worked With
Joey Ruder, David Wakeman
September 29, 2015
Great Service! Very knowledgeable and informative. I wouldn't take our vehicles anywhere else. Jessica is very friendly, works very hard to make sure we are always s Very knowledgeable and informative. I wouldn't take our vehicles anywhere else. Jessica is very friendly, works very hard to make sure we are always satisfied, and goes above and beyond every time. My husband and i never leave unhappy with your service! Thank you! More
by Leandripartyof5
Employees Worked With
Jessica Lund
September 29, 2015
Great experience Jessica and Danny were both friendly and provided good customer service. This is my second time in for service and they have been very helpful both t Jessica and Danny were both friendly and provided good customer service. This is my second time in for service and they have been very helpful both times. More
by Sloan24
Employees Worked With
Jessica Lund
September 23, 2015
great gets me in to change oil quick. Very friendly, goes out of his way to make sure i am satisfied with the job they did. gets me in to change oil quick. Very friendly, goes out of his way to make sure i am satisfied with the job they did. More
by hunter 1968
Employees Worked With
Tyler Agler
September 22, 2015
Another mistake We brought our explorer in for a recall related service and had also asked for the oil change/tire rotation to be completed. This is the second time We brought our explorer in for a recall related service and had also asked for the oil change/tire rotation to be completed. This is the second time in a row that they FORGOT to do the oil change/tire rotation. It is difficult for us to coordinate everything - work, kids sports events - and find time to get the vehicle dropped off and picked up. Now we have to find a way to do it again. More
by dvonh
Employees Worked With
Joey Ruder, David Wakeman
September 19, 2015
Great service as usual. The service is always great. The service department is full of great personalities who really care about your satisfaction. I always bring my car here The service is always great. The service department is full of great personalities who really care about your satisfaction. I always bring my car here even though I live in Kansas City, MO. More
by rellon4
Employees Worked With
Jessica Lund
September 19, 2015
oil change Driving by several other "quick" oil change locations I saw that my the oil change that I needed wasn't going to be "Jiffy"....so I thought I would tr Driving by several other "quick" oil change locations I saw that my the oil change that I needed wasn't going to be "Jiffy"....so I thought I would try the Fastlane at Laird Noller. I was pleasantly surprised. Fast, friendly service at a reasonable price with a clean and comfortable waiting area. I will be back. Thanks Laird Noller. More
by Husker
Employees Worked With
Tyler Agler
September 18, 2015
Easy in, easy out Alex was very helpful and did a great job of communicating my service schedule and helping me get to and from work easily. We take our Hyundai there r Alex was very helpful and did a great job of communicating my service schedule and helping me get to and from work easily. We take our Hyundai there regularly and have had similar experiences. While getting milestone service (60 K miles) on our car, Alex and the staff also took care of two recalls, saving us from having to come back at a later date. The courtesy drivers who got me to work and back to pick up my car were also timely and friendly. More
by Aireshep
September 17, 2015
Great Service They work really hard to give great service. Fit me in very early in the morning and got me out quickly. Really appreciated this given my busy schedul They work really hard to give great service. Fit me in very early in the morning and got me out quickly. Really appreciated this given my busy schedule. More
by Sctt
Employees Worked With
Jessica Lund
