Laird Noller Ford of Lawrence - Service Center

Very good and well informed regarding battery. I took my car to another dealership and they said my battery was good, then on the following Monday it would not turnover at all :( The advice that I I took my car to another dealership and they said my battery was good, then on the following Monday it would not turnover at all :( The advice that I received was very good. Thanks, Kathy More

Great customer service! We consistently take our car to Laird Noller service for all the oil changes and any other service necessary. We receive great customer service and ap We consistently take our car to Laird Noller service for all the oil changes and any other service necessary. We receive great customer service and appreciate the care they give our vehicle. More

Oil Change and 45,000 miles check up During my routine maintenance it was discovered that I had break issues. Jessica kindly explained the issue in great detail (I don't know much about b During my routine maintenance it was discovered that I had break issues. Jessica kindly explained the issue in great detail (I don't know much about breaks). It was such a problem, the dealership paid for the parts to be shipped overnight. They were installed the next day and I didn't have to worry about my breaks! Also the drop off and pick up process was very smooth and I was given a shuttle ride multiple times, which was extremely convenient. I was very pleased with my experience and shall return. More

Service on Mazda CX7 The employee kept me well informed about the car service, advising me on what might need doing to the car in the future, and how much it would cost. The employee kept me well informed about the car service, advising me on what might need doing to the car in the future, and how much it would cost. More

Oil Change Jessica was very friendly and discussed maintenance issues and options. I would recommend her to help with your vehicle issues. The cost to repair w Jessica was very friendly and discussed maintenance issues and options. I would recommend her to help with your vehicle issues. The cost to repair was explained. More

Service Receive great service on my Escape. In and out in just minutes, professionals and courteous. On this day it was raining and cold after they finished c Receive great service on my Escape. In and out in just minutes, professionals and courteous. On this day it was raining and cold after they finished changing my oil they turned the car around so I could leave in the garage and stay out of the weather. Thanks again More

servvice repairs on vehicle. David Wakeman and the Laird Noller automotive dealership have been very courteous and shown integrity during the process of service work on my persona David Wakeman and the Laird Noller automotive dealership have been very courteous and shown integrity during the process of service work on my personal vehicle. thank you. More

The service was okay but not Alex I didn't appreciate the amount of winking Alex was doing to me. I felt it was very disrespectful. I also was upset that he attempted to charge me for I didn't appreciate the amount of winking Alex was doing to me. I felt it was very disrespectful. I also was upset that he attempted to charge me for services I told him I didn't want. More

Service I always receive great service from this group. Very courteous and professional. I have given them some real challenges and they always come up with a I always receive great service from this group. Very courteous and professional. I have given them some real challenges and they always come up with a solution. More

Questionable and Rude I went in for the first work done on the brand new car I bought from them. The poor experience I had with the service department made me question the I went in for the first work done on the brand new car I bought from them. The poor experience I had with the service department made me question the quality of the work done on the car. Worst of all I asked for more information on my car and was told they couldn't provide any information for me, on the car that I bought from them! They couldn't give me information on a brand new Hyundai that I bought at the Hyundai dealer!!! Worst of all I called them to ask about this and the service person I spoke with Alex became argumentative and then hung up on me. Nothing is worse in my opinion than hanging up on someone, especially from someone in service! I called back and asked to speak to a manager, and they didn't let me speak to one. I came into the shop and requested to speak to one, and still no one came. Sadly, when we bought the car (6 months ago-that we have paid in full already) we had a great experience with with Joe Kelly. He was excellent and did a great job. He came out yesterday when I was at the dealership and called me by name and spoke with me. I informed him we were ready to purchase another vehicle in the next 2 months or so to replace mine, but I wasn't sure I wanted to come back due to the experience I had bringing in my car for service. I hate that one bad experience-which leads me to believe there will be more - is going to cost Joe a sale. More