Laird Noller Ford of Lawrence - Service Center

thank you! Quick, accommodating, and friendly. I was unsure as to where to go and each department was so kind to help. The service department was able to work in Quick, accommodating, and friendly. I was unsure as to where to go and each department was so kind to help. The service department was able to work in my recall right after my oil change. Everyone was friendly and professional .... Thank you More

Excellent service. I had a noon appointment and did not have to wait. 5 stars all the way. Friendly people, quick oil change. Nice and warm waiting room. Good price. I w I had a noon appointment and did not have to wait. 5 stars all the way. Friendly people, quick oil change. Nice and warm waiting room. Good price. I will return for my next oil change. Thank you. More

great My service was great and the customer service was very helpful. I will very glad to refer this dealer ship service department. I enjoy the great work My service was great and the customer service was very helpful. I will very glad to refer this dealer ship service department. I enjoy the great work. More

Exceptional customer service I came in for a routine oil & tire change. Happened to mention that my C-Max had an annoying "rattle", @ 11,000 miles. Grant offered to ride around I came in for a routine oil & tire change. Happened to mention that my C-Max had an annoying "rattle", @ 11,000 miles. Grant offered to ride around so he could possibly diagnose the rattle. It was affirming to hear that it could be corrected, and a future appointment with the service dept is scheduled. More

Another Excellent Visit Just finished a routine maintenance visit to Laird Noller where I received expert care from the staff. Jessica Lund provided quality care and service Just finished a routine maintenance visit to Laird Noller where I received expert care from the staff. Jessica Lund provided quality care and service to my vehicle. She had the car washed three times before she was satisfied with the result. This is why I chose LN. Thanks Jessica! More

Squirrel Damage Everything was done in a timely manner. Jessica has always been very kind, and done an excellent job helping us get thru the repair process. Everything was done in a timely manner. Jessica has always been very kind, and done an excellent job helping us get thru the repair process. More

Emergency battery replacement I called Alex at Hyundai Service this past service indicating that my 2011 Hyundai Tucson was dead in our garage and wouldn't start. First he recomme I called Alex at Hyundai Service this past service indicating that my 2011 Hyundai Tucson was dead in our garage and wouldn't start. First he recommended an excellent towing company, 19th Street Tow, to come tow it to the dealership. I know you were extremely busy; however, he made sure my car was fixed in a very timely manner, and even suggested they go ahead and perform the oil change that was scheduled next week. He also suggested I change the type of oil to a synthetic (I think he said) so I could go longer between oil changes and perform better for our vehicle. I have never been unhappy, whether dealing first with Danny, then Jessica, and now with Alex. Also every person who actually worked on all 3 of our vehicles has done a very good job as far as I can tell. I also like your waiting room; it is comfortable and I like having control of the remote! More

Genuine and friendly This wasn't my first time dealing with the service team. They are always very friendly, and willing to look into things that concern me. I never feel This wasn't my first time dealing with the service team. They are always very friendly, and willing to look into things that concern me. I never feel talked down to, and they are willing to understand and explain. More

Great service Laird Noller Lawrence has always taken great care of my family's automobile needs. We have purchased many cars from this store. They go over the top o Laird Noller Lawrence has always taken great care of my family's automobile needs. We have purchased many cars from this store. They go over the top on customer service I recently took my new car in for a service checkup and needed a couple things tweaked. Everything was taken care of and they then cleaned my car in and out! Thank you! More

Excellent staff I had my 2013 Santa Fe into Laird Noller Hyandai for a repair, and not only did they work with me to get the issue resolved, they were kind, courteous I had my 2013 Santa Fe into Laird Noller Hyandai for a repair, and not only did they work with me to get the issue resolved, they were kind, courteous and helpful when they didn't have to be. Jessica was in communication about my car and arranged transportation, and when a shuttle driver didn't show up, one of the mechanics came to my house and picked up me and my son, took him to school and me to the dealership to get my car, and everyone still got where they needed to be on time. They definitely went above and beyond! More