Laird Noller Ford of Lawrence - Service Center

Very friendly service! I had setup an appointment with Jessica Via phone earlier in the week for 4:30pm Friday afternoon. Arrived for my service appoint at 4:30pm, and was g I had setup an appointment with Jessica Via phone earlier in the week for 4:30pm Friday afternoon. Arrived for my service appoint at 4:30pm, and was greeted by Jessica with a friendly smile. After mentioning the year and model of my Sonata, Jessica remembered details of our phone conversation and mentioned there were no recalls on my car, that hadn't already been completed. It was great to speak with a service rep who was willing to take the time to go over my extended warranty with me, and address the concerns I had with the company I purchased the warranty through. After a full vehicle inspection, oil/filter change and going over the inspection details with Jessica, I was out of service within the hour. Great experience! Keep up the good work folks! More

Brake pad replacement Tyler was very nice and you could tell that it mattered to him to be courteous and helpful. My only concern is how long it took, 2 hrs, even with an Tyler was very nice and you could tell that it mattered to him to be courteous and helpful. My only concern is how long it took, 2 hrs, even with an appointment and advanced notification that I would be having my brakes checked and replaced if needed. They did wash my car, which it needed, and that went a long way in cooling me off for the wait. Is 2 hours the normal wait these days for a front brake pad replacement? As far as how well the repair was done, I guess time will tell. More

Great Service, and timely I received the appointment date and time, that I asked for. Was treated with respect. All of my questions were answered and work was done to my wishes I received the appointment date and time, that I asked for. Was treated with respect. All of my questions were answered and work was done to my wishes More

Friendly and professional Grant Wolf was friendly and professional. The vehicle was as clean as I took it in. The work was on time. my past experience have always been positiv Grant Wolf was friendly and professional. The vehicle was as clean as I took it in. The work was on time. my past experience have always been positive with the service department. The courtesy driver was a pleasure to ride with as well. More

Great Service! We always get great service. Very friendly and prompt on servicing our vehicle. Found the problem & did very best at getting parts ordered to get vehi We always get great service. Very friendly and prompt on servicing our vehicle. Found the problem & did very best at getting parts ordered to get vehicle repaired. More

Great People Great service and very friendly. Jessica is always willing to help and puts the customer first. I would defininitely recommend speaking to her if you Great service and very friendly. Jessica is always willing to help and puts the customer first. I would defininitely recommend speaking to her if you need help in service. More

Nice morning at Laird Noller There was a nice, clean area to wait while my car was being serviced. The coffee was also very good. Jessica was knowledgeable and pleasant to work There was a nice, clean area to wait while my car was being serviced. The coffee was also very good. Jessica was knowledgeable and pleasant to work with. More

Jess is a very professional and nice person I recently did car inspection with her. I found Jessica is a very professional and nice person. She takes care of customer's need and responds to conc I recently did car inspection with her. I found Jessica is a very professional and nice person. She takes care of customer's need and responds to concerns very thoroughly and professionally. More

Good Service They do a great job with the completeness of the work required, they offer competitive pricing and make me feel welcome, but they need a courtesy driv They do a great job with the completeness of the work required, they offer competitive pricing and make me feel welcome, but they need a courtesy driver for this specific location. The wait for a car to get here from their other location detracts from the positive experience they strive to achieve. More

Easy Saturday service I came in to have the oil changed and tires rotated on my 2014 Ford Fusion yesterday at Laird Noller. Grant got me checked in and I was out of there I came in to have the oil changed and tires rotated on my 2014 Ford Fusion yesterday at Laird Noller. Grant got me checked in and I was out of there in about an hour! I had some maintenance/car care questions that he answered while I waited too. More