Laird Noller Ford of Lawrence - Service Center

Brake rotor resurfacing Service manager was helpful and knowledgeable. Used courtesy van. They delivered my vehicle to my house since I was stuck at home with two toddlers a Service manager was helpful and knowledgeable. Used courtesy van. They delivered my vehicle to my house since I was stuck at home with two toddlers and no transportation- awesome customer service. More

Awesome Friendly people quick service! My car looks better than when I bought it. You’d never know I was in an accident! Thiank you for everything!! Friendly people quick service! My car looks better than when I bought it. You’d never know I was in an accident! Thiank you for everything!! More

computer With no appt I dropped in on the service department to leave my new F-150 for the day so they could squeeze it in for reprogramming the computer to ac With no appt I dropped in on the service department to leave my new F-150 for the day so they could squeeze it in for reprogramming the computer to accept the cargo bay lights I had installed. Got a ride from the friendly courtesy van back home and before I new it the phone rang letting me know the truck was ready to be picked up. I don't know why modern vehicles need a program .to operate 12v lighting in the truck bed but experiencing the service departments friendly and accommodating personnel made it all worthwhile. Noller Ford has my business in the future. Thanks again Aaron. More

Great! Always professional and only perform what is needed. Wonderful customer service, great staff, and always fix what's needed providing recommendations Always professional and only perform what is needed. Wonderful customer service, great staff, and always fix what's needed providing recommendations for items to keep an eye on in the future. More

Truck Repair My truck was having some issues that are now resolved. Greg kept me informed as to the problems and they were taken care of promptly. My truck was having some issues that are now resolved. Greg kept me informed as to the problems and they were taken care of promptly. More

Pleasant Service Visit Jerry Hall was so nice and helpful. I'm not sure who the young man who serviced my car was, but he did a great job. Jerry advised me I will need n Jerry Hall was so nice and helpful. I'm not sure who the young man who serviced my car was, but he did a great job. Jerry advised me I will need new tires and battery after about 10,000 more miles and gave me a printout of tire possibilities. He was very helpful and it is great to know ahead of time I will need to replace the tires and battery. More

Lube Lane is always great! Everyone in the oil change dept is always great and informational. I have enjoyed working with Michael for years prior, and although he was not there Everyone in the oil change dept is always great and informational. I have enjoyed working with Michael for years prior, and although he was not there when I went in, I was still shown items that need repair by Jerry (which wasn't great news as it is in the tune of up to$4000 on my 2013 Fusion Turbo oil leak.) Overall customer care is great, espeically in the service department (Aaron specifically has always been a super amazing resourse and has continued to deliver excellent service to me) ....one department I have became familiar with very well due to the same Fusion having various mechanical failrues over the years I have owned it. I have came to a place where I will most likely be shopping for another vehicle since my Fusion seems to be failing me, and I am not sure if I will be purchasing another Ford or not. I have always loved my Fusion, however, with it costing me over $3500 already out of pocket for various repairs and maitnance over the last two years, I am torn between dumping more money into it vs buying new. Which Mohammed Al-Otaibi has been extremly helpful to get me numbers, inform me about current modles for sale, and his follow up has been fantastic! Customer service and follow up is top knotch however! More

Collision Repair The work was done in a timely manner, and was very good. It was impossible to see any damage after the repair work was completed. The work was done in a timely manner, and was very good. It was impossible to see any damage after the repair work was completed. More

Car Repair Best service in town, the staff is so caring and friendly. The repair on my car was excellent, the best paint job I've ever seen. Best service in town, the staff is so caring and friendly. The repair on my car was excellent, the best paint job I've ever seen. More

Price Had a leak in the brake booster on my 2013 Ford Escape. Only brought to Dealership because of a door latch recall that needed to be addressed as well Had a leak in the brake booster on my 2013 Ford Escape. Only brought to Dealership because of a door latch recall that needed to be addressed as well. $770 bill to replace a $159 part. Charged $90 to diagnose the problem, $459 for labor, $22 for 4 hex nuts, old ones were left on the floorboard, and $33 for shop supplies. Just seemed like a lot for labor, didn't tell me how many hours it took but Mike did me an accurate estimate of what it would cost. Dealership did give me a loaner to use because it took 4-5 days for parts to arrive. I did purchase the car new from Laird Noller. Treated well but dealership always is higher, but this was a lot higher. I think you need more master techs because it was a week before I could even get in for the initial appointment. More