Laird Noller Ford of Lawrence - Service Center

Underpomised & Overdelivered!!! My car was involved in an accident that had both rear and front end damage. Laird Noller collision center was very quick to work with insurance and ex My car was involved in an accident that had both rear and front end damage. Laird Noller collision center was very quick to work with insurance and explained the entire process. I was told the damage might take between 3-4 weeks roughly and I was pleasantly surprised with my sparkling (new again) car completed ahead of schedule! That staff I should very friendly and I would highly recommend their services. More

Just the very best! We had been having trouble with our GPS and Aaron helped us out so much it was a Godsend. He noticed our tires were getting bad and offered us a Black We had been having trouble with our GPS and Aaron helped us out so much it was a Godsend. He noticed our tires were getting bad and offered us a Black Friday deal on new tires before our trip to MN. He got us the best deal and got the part from the factory got it put in our Lincoln and we feel like it’s brand new it drives so well. Meanwhile I left my house keys in the loaner and he found them and mailed them to us. What an employee! He is a real asset and is excellent at customer service. We travel 1 hour to get to this dealership and we wouldn’t go any where else for our Lincoln More

Outstanding Service Greg Dalham, from Service, was very helpful in getting me a loaner and on the road in a short period of time early on a Monday morning after car troub Greg Dalham, from Service, was very helpful in getting me a loaner and on the road in a short period of time early on a Monday morning after car trouble on Sunday. He also got it fixed and called me by 10:00am saying it was done. I was very impressed with this service. More

Disappointing Per Usual I’ve never had a 5 star experience here. I usually get my oil changed at a different place- I now feel deceived because they assured me it would be ch I’ve never had a 5 star experience here. I usually get my oil changed at a different place- I now feel deceived because they assured me it would be cheaper at Ford. No, it was double the price. Took the same tire in 4 times before they found anything wrong with it- continuously telling me that I was wrong rather than trying to problem solve with me.... They’ve also messed up the tire sensor now & didn’t care to fix it. More

Efficient. Friendly efficient, work completed on time, pleasant environment for waiting. I've used Quick Lane on many occasions and have never been disappointed Friendly efficient, work completed on time, pleasant environment for waiting. I've used Quick Lane on many occasions and have never been disappointed. Good people. More

First Class Operation Thanks for being easy to deal with when I purchased my truck and so far the service department has been top notch. We highly recommend Laird Noller F Thanks for being easy to deal with when I purchased my truck and so far the service department has been top notch. We highly recommend Laird Noller Ford. More

Safety recall and oil change Greg Dahlem & Dan Schmidt are very service oriented. They both represent your Company very well. I drive over an hour to deal with Laird Noller in Law Greg Dahlem & Dan Schmidt are very service oriented. They both represent your Company very well. I drive over an hour to deal with Laird Noller in Lawrence and I would highly recommend them More

Seatbelt recall Explained everything they were going to do on a recall. Finished earlier then said. Gave me a ride to the library & picked me up after. I thought that Explained everything they were going to do on a recall. Finished earlier then said. Gave me a ride to the library & picked me up after. I thought that was amazing. Seats steering wheel & floor covered to keep clean. Loved that to. Very friendly and courteous. Will always take my vehicle there. More

Excellent Service The Quick Lane oil change service always flows smoothly and efficiently due to the service advisors’ attention to detail and great attitude. Jerry Ha The Quick Lane oil change service always flows smoothly and efficiently due to the service advisors’ attention to detail and great attitude. Jerry Hall is a great asset to your team, always a joy to see him. More

Routine Maintenance Actually do a lot of traveling therefore routine maintenance that is “thorough” is very important, like replacing a headlight bulb, then customers Actually do a lot of traveling therefore routine maintenance that is “thorough” is very important, like replacing a headlight bulb, then customers are reassured all work was completed. More