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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

3.9
878 Reviews

878 Reviews of Laird Noller Ford of Lawrence - Service Center

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January 11, 2025

I feel like my service lady Jade went above and beyond and gave me very excellent service I think she needs a raise More

by rrparker55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde Collie
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Jan 11, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

January 10, 2025

Pleased they were able to get me in quick and diagnose the problem within 2 business days More

by herbie53
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Smith
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Jan 11, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

January 10, 2025

My sales lady Emily was very good and knowledgeable regarding my 24 King Ranch truck. Her communication skills were top notch! More

by Flyboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Chester
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Jan 10, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

January 10, 2025

10 stars for price and service. Jayde is the best service Ryder. Completely 100% satisfied. More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde
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Jan 10, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

January 09, 2025

Once you arrive the service was good. Getting an appointment was impossible. 3rd party scheduling company was beyond awful. More

by s.crane2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden?
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Jan 10, 2025 -

Laird Noller Ford of Lawrence responded

Great news we have recently found amazing replacements for our service scheduling needs. We look forward to servicing your vehicle again. Thanks for recognizing our employees and for sharing your positive experience with our service department.

January 09, 2025

Another outstanding job from Amber & Kaitlyn! !!. These people understand customer service! Cant say enough good things about my experience with them More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber & Kaitlin
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Jan 10, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

January 07, 2025

Katlyn is excellent. She is patient with my elderly father who is a new customer. He believes, “She takes very good care of me.” He also enjoys having the big window w More

by EPPERSONCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn
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Jan 08, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

January 07, 2025

We always receive great service when taking all of our vehicles to any Laird Noller locations. More

by cheerchic013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

January 04, 2025

You guys were awesome to deal with. Your time frame was shorter than you estimated and you finished up the work on my vehicle way ahead of schedule. I really appreciate the work that yo More

by daniel2couture
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

January 04, 2025

Deducted a star because contacting the service department was difficult. Left messages (over a one week period) and no return call. Walked in and made appointment for recall on our Edge. Car was done in a ti More

by gmamoomoo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department. We apologize for the issues getting ahold of us. We have began to change our internal structure in particular as it pertains to handling inbound calls, so the hope is it gets easier to schedule via phone. We do offer convenient online scheduling options on our website. Thank You for your feedback and for choosing Noller Ford Lawrence for your most recent service visit.

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