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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

3.9
878 Reviews

878 Reviews of Laird Noller Ford of Lawrence - Service Center

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January 26, 2025

Hailey was very helpful ans sweet. She kept us updated on the status of the vehicle. More

by ELAINE FRINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing Hailey and for sharing your positive experience with our service department. We appreciate you taking the time very much!

January 25, 2025

Katlyn was awesome. Also the service guy who programmed my fobs is way “cool” for what he did and with care and thoughtfulness. Thanks for putting my old broken fob back More

by miltons123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn was awesome and the service man that programmed my fobs
Jan 28, 2025 -

Laird Noller Ford of Lawrence responded

We sincerely appreciate you taking the time to share your positive experience with our service team! Your kind words mean a lot to us, and we’re grateful for the opportunity to serve you.

January 24, 2025

Upfront, honest, transparent and easy to communicate with. They diagnosed and fixed my cars problem the first time around. More

by PHILLBOSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your thoughtful review! We truly appreciate you recognizing our team and sharing your positive experience. Providing exceptional service is our top priority, and we’re grateful for the opportunity to serve you.

January 21, 2025

I have been a long time customer of Laird Noller for many years. The customer relationship is very good. This trip my car needed to stay longer than expected for minor maintenance. I was driven home by a More

by glidewell30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your review! We do what we can to make servicing your car as convenient as possible and I am glad we are able to go above and beyond to keep your day on tract. We look forward to continuing to be your chosen service provider!

January 18, 2025

Three mouth to fix my. Transmission troubles and bought pre-owned and dealership certified won't take care of other problems.They have. Total lack of communication your the More

by rcowboywrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayde
Jan 18, 2025 -

Laird Noller Ford of Lawrence responded

RCOWBOYWRENCH, we are saddened to here that you had a less than spectacular experience with our service department. Please reach out to me directly at aneice@lairdnoller.com so that we can dive deeper and find a resolution to make it right.

January 17, 2025

Great service, they always get me in and out for oil changes and tire rotations More

by ASHTONORCUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your great review!

January 15, 2025

Kaitlyn my service advisor was very professional and thorough in dealing with me and my vehicle. More

by JAYPARADIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn
Jan 15, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department. We appreciate you taking the time very much!

January 14, 2025

The entire experience was easy from start to finish. I would recommend them again. Peace More

by cmeyersick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Jan 15, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your great feedback and we look forward to continuing to serve you for years to come!

January 14, 2025

Great experience! The appointment was set quickly, they provided me a ride home and a ride to pick me up upon completion! The issue was resolved and the service team w More

by CLARYJ66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We look forward to continuing to service your vehicles for years to come.

January 14, 2025

Good communication and a lot of effort to solve some sticky issues with my car! More

by anthony3dmondson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your review, we are glad Josh and Haliey were able to go the extra mile and make your experience wonderful. We look forward to seeing you again and appreciate you being a part of the Laird Noller Family!

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