Laird Noller Ford of Lawrence - Service Center

Auto body repair My passenger outside mirror was replaced quickly and efficiently!! Body shop folks are very nice!! Thanks for doing a great job— keep up the good wor My passenger outside mirror was replaced quickly and efficiently!! Body shop folks are very nice!! Thanks for doing a great job— keep up the good work. More

Recall Took my car in for an airbag recall appointment. Everyone was very nice from the moment i dropped off the car and picked it up. Only complaint would b Took my car in for an airbag recall appointment. Everyone was very nice from the moment i dropped off the car and picked it up. Only complaint would be that i was given the wrong paperwork work when i left. i was given someone else's summary if repairs and recommendations. i didn't catch it until i got home More

Service Oil change in my pickup was done in a very timely and professional manner. Suggestions for future service needs were discussed in a very friendly and Oil change in my pickup was done in a very timely and professional manner. Suggestions for future service needs were discussed in a very friendly and not pushy manner. More

Oil Change I got to the dealership 15 minutes early and they got me right in. Everything went as planned. There’s a new program where every 5th oil change is fre I got to the dealership 15 minutes early and they got me right in. Everything went as planned. There’s a new program where every 5th oil change is free, which is a positive More

GREAT customer service..!! As always...the customer service provided by Laird-Noller Fprd in Lawrence KS is second to none. Even though I was in for something as simple as havi As always...the customer service provided by Laird-Noller Fprd in Lawrence KS is second to none. Even though I was in for something as simple as having my pickup serviced, Jerry Hall in the QuickLane department handled my needs in prompt & friendly service. I had a question with Aaron Ludolph in the service department and he went out of his way to address that for me. Even just a quick stop at the collision repair facility to say HI to shop manager Becky Taylor made my visit complete..!! I cannot say enough good things about the employees there. They do the job and then some..!!!! More

Courteous service Very polite professional services and with The Works oil change coupon, it’s a good deal! I purchased my last two cars here and use their service cent Very polite professional services and with The Works oil change coupon, it’s a good deal! I purchased my last two cars here and use their service center and quick lane. More

Another business that makes it hard to work with Each section has good customer service interaction, but it is very clear that sales, service, and management don’t talk to each other. Additionally, o Each section has good customer service interaction, but it is very clear that sales, service, and management don’t talk to each other. Additionally, outside of routine processes, there seems to be an unwillingness to take the extra step and do some research for the client and/or follow through with their word (with the exception of a few individuals). Glad I already got my first oil change as part of the original purchase so I do t have to go through this dealership again. More

New key I had my keys stolen and Laird Noller stepped in an created a new one for $163. Thanks Laird, Expensive key but very nice people. I had my keys stolen and Laird Noller stepped in an created a new one for $163. Thanks Laird, Expensive key but very nice people. More

Courteous The ease of setting an appointment, that fit my schedule, was super easy. And the person I spoke with was very friendly. Mr. Hall at Quick Lube, was The ease of setting an appointment, that fit my schedule, was super easy. And the person I spoke with was very friendly. Mr. Hall at Quick Lube, was very friendly and very respectful. Just to let him know, the plastic bottle was not the cause of the noise. Still have it. More

Transmission replacement. There was a Ford recall on our C Max. Needed transmission repaired. Actually they replaced it. Dealer provided loaner vehicle. Process was very ef There was a Ford recall on our C Max. Needed transmission repaired. Actually they replaced it. Dealer provided loaner vehicle. Process was very efficient and we appreciate it. More