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Laird Noller Ford of Lawrence - Service Center
Lawrence, KS
754 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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754 Reviews of Laird Noller Ford of Lawrence - Service Center
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February 01, 2024
Ashton Orcutt did a great job getting my Bronco ordered and delivered. He was very thorough explaining all of the options and how they worked once it was delivered. It was a great experience. and delivered. He was very thorough explaining all of the options and how they worked once it was delivered. It was a great experience. More
by 3sportygirls
Verified CustomerEmployees Worked With
Ashton Orcutt
February 01, 2024
Took really long to get my truck back. Had to have the tailgate wiring harness replaced. Dropped the truck off on monday and didnt get it back till friday evening Had to have the tailgate wiring harness replaced. Dropped the truck off on monday and didnt get it back till friday evening More
by Logandilloncox
January 19, 2024
Service department experience was awful. Very poor communication on the day of service. After arriving to pickup vehicle; waited for 30 minutes for ticket to be written up. Brought in a $10 Very poor communication on the day of service. After arriving to pickup vehicle; waited for 30 minutes for ticket to be written up. Brought in a $100 off coupon (in the morning) but it was not applied to charges. Dealership passes on 3% credit card fee to consumer. Had I known, would have gladly paid with a check. Days after service completed, still waiting on callback on questions and concerns. More
by knapier712
Employees Worked With
January 18, 2024
We didn’t get any type of personal attention our vehicle was serviced but when it was picked up and dropped off there were less then a few words spoken to us I felt ignored and it seemed they were being bot was serviced but when it was picked up and dropped off there were less then a few words spoken to us I felt ignored and it seemed they were being bothered More
by sierratls
Employees Worked With
Who knows we weren’t introduced
December 11, 2023
Got right in no appointment necessary! Wasn't a very long wait! Everyone I had contact with was very helpful and friendly! Definitely will go back! Wasn't a very long wait! Everyone I had contact with was very helpful and friendly! Definitely will go back! More
by 04lornajoy
Employees Worked With
November 20, 2023
Made appointment on Wednesday for Saturday @ 1015. Dealership asked if I would be dropping off or waiting, I wouldn't be a drop-off. Didn't move my truck out of parking lot till 1040. I asked why Dealership asked if I would be dropping off or waiting, I wouldn't be a drop-off. Didn't move my truck out of parking lot till 1040. I asked why it was taking so long before there starting and I was told that they took walk-ins that wasn't finished yet. My question is , why am I waiting on walk ins when I make a appointment for a oil change days in advancement, so I can plan the rest of my tasks around my appointment, that's why you make a appointment, right? More
by lwburke215
October 05, 2020
2006 Ford mustang with aftermarket supercharger and upgraded fuel injectors. Runs perfectly fine...Always has. Dropped off at the Ford dealership for simple airbag recall. They called to tell me it wou upgraded fuel injectors. Runs perfectly fine...Always has. Dropped off at the Ford dealership for simple airbag recall. They called to tell me it would not start. $150 computer diagnosis of “rich fuel mixture“ = Laymans terms “you flooded it“. The mustang owners handbook has a great description on how to start a mustang with fuel injectors and how to disable fuel injectors by depressing the gas pedal when you accidentally flood it. I have never had that problem before that time; or since after picking it back up at the dealership. Not sure how they flooded it. Their assumption from the computer diagnosis was “leaky fuel injector.” Sounds awfully expensive. My diagnosis was to start it the way it is supposed to be started and drive it normally. Has worked fine ever since. Sorry guys. You blew that one. There was no problem to fix. Just learn how to start your own cars. Thanks for the pricey bill for a free airbag recall. Maybe let some of your old school mechanics do the diagnosis without the computer. Or just start the car without pumping the gas pedal like it is supposed to be started. More
by SadMan
Employees Worked With
Don’t know
December 13, 2019
Not interested in the customer I've tried to buy a vehicle 3 times from these folks. Went elsewhere each time. They aren't interested in what I want. Either they know what I "need" I've tried to buy a vehicle 3 times from these folks. Went elsewhere each time. They aren't interested in what I want. Either they know what I "need" or want to only do business as it's convenient for them. Tried recently to take a vehicle in for warranty work and no one had time to talk. They'd call me back. Never did. Finding another dealer for service now. I wish someone who understood "the customer" would buy this dealership so we'd have a good one in Lawrence. More
by jws
Employees Worked With
Mohammed Al-Otaibi
June 20, 2019
Good service They have a great service department! Very friendly guys. Love that I can drop my truck off and get a ride to and from work. They have a great service department! Very friendly guys. Love that I can drop my truck off and get a ride to and from work. More
by Julie
Employees Worked With
Jerry Hall, Jerry Corbin
