Laird Noller Ford of Lawrence - Service Center

I'm heading back for a third time this week to get something fixed. They ordered the parts, only to be told after an hour that they were still missing a part to fix my car. I drive 30 minutes to the d something fixed. They ordered the parts, only to be told after an hour that they were still missing a part to fix my car. I drive 30 minutes to the dealership. Do better! More

Horrible service. I started having problems with my vehicle from day one. Took over a month to get a part in for a common model car. In the meantime my vehicle brok I started having problems with my vehicle from day one. Took over a month to get a part in for a common model car. In the meantime my vehicle broke down for another reason, which lead to a extremely high tow bill and me being without the vehicle for another couple of weeks while I had to wait for the needed parts for that issue. This all after an extended service wait time before I could initially take the car home. So, my guess is the dealer knew they had a lemon and were hoping some sucker would buy it. Avoid, untrustworthy. More

Every thing ok. Was disappointed that the works package was so expensive. Please make sure I get my Forpass points Was disappointed that the works package was so expensive. Please make sure I get my Forpass points More

Brett was great to work with and took care of all all of my needs. my needs. More

My review is simple, I asked for an appointment to get my truck repaired, I was on time they took care of me in a good time and they were courteous. I will return. truck repaired, I was on time they took care of me in a good time and they were courteous. I will return. More

Work was ok. Price was totally unrelated to the $69 special. $19.40 for supplies is nuts. Had a visit with service mgr in main building. Good guy! Price was totally unrelated to the $69 special. $19.40 for supplies is nuts. Had a visit with service mgr in main building. Good guy! More

Great communication! I always knew exactly what the status of my vehicle was while it was being serviced! I always knew exactly what the status of my vehicle was while it was being serviced! More

Shannon was excellent to work with. Made the process smooth and easy. Communication has been great as well. Made the process smooth and easy. Communication has been great as well. More

Can’t get them to stop texting and calling my number! I have stated on a number of occasions that the number they continue to contact is for the wrong person. I have given them my husband’s number and my I have stated on a number of occasions that the number they continue to contact is for the wrong person. I have given them my husband’s number and my husband has told them this is not the number to contact, but they continue to call and text me with vehicle updates and appointment reminders. This company does minimum at best to fix the trash they sold us and refuses to admit that their service documentation and follow up is subpar. I highly recommend you do not purchase any vehicles from Laird Noller Ford, as the parent company (Ford) will not honor their craftsmanship and continue to sell vehicles that fail. I say this because I have a paper weight in my front yard that had the transmission fail before the car was at 100000 miles and another that was a lemon in California, the problem was “fixed” and it was sent to Kansas for resale. LUCKY ME!!!! This vehicle has had multiple failed issues since then, including electrical contacts and a “leaking” turbo engine that did not meet the Ford definition of leaking for them to fix a known issue. Steer clear at all cost. Not worth the price you pay now for the price you will pay until you get rid of these vehicles. More

I got my oil changed and it was a pleasant experience. It did take a bit too long It did take a bit too long More