Laird Noller Ford of Lawrence - Service Center

Laird Noller Ford of Lawrence responded

We're delighted to hear that you had a great experience with our service department! It's always our priority to provide top-notch service and ensure our customers leave satisfied. We're thrilled that you noticed a positive change, and we appreciate your feedback. If you ever need anything else or have any questions, don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

We apologize for the inconvenience you've experienced with the vibration issue. Rest assured, our team is committed to resolving this matter for you. We appreciate your patience and understanding as we work to address the root cause of the problem. If you have any further concerns or questions, please don't hesitate to reach out. We're here to ensure your satisfaction with our service. Thank you for bringing this to our attention, and we look forward to resolving it promptly for you.

Laird Noller Ford of Lawrence responded

We apologize for the oversight with your tire rotation and the lack of communication regarding the status of your car. This does not meet our usual standards of service, and we understand your frustration. We appreciate you bringing this to our attention, and we'll take immediate steps to ensure this doesn't happen again in the future. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out to us directly. We're committed to addressing your needs and providing you with the excellent service you deserve. Thank you for your feedback.

Laird Noller Ford of Lawrence responded

We're thrilled to hear that you felt comfortable leaving your car with us! Ensuring that our customers feel confident and trust in our services is incredibly important to us. Rest assured that we treat every vehicle with the utmost care and attention, as if it were our own. Thank you for choosing us, and we look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience! We're delighted to hear that you had a positive visit with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to serve you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the discrepancy in oil change pricing and the over inflation of your tires. We aim to provide competitive pricing and adhere to manufacturer guidelines for service, including tire inflation. Your feedback is valuable to us, and we will review our procedures to ensure consistency and adherence to recommended guidelines. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our dealership, and we hope to have the opportunity to serve you better in the future.

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our dealership experience good and our team helpful. Ensuring timely service is important to us, and we're glad we could complete everything to your satisfaction. We appreciate your feedback and look forward to assisting you again in the future.

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Haliey provided you with friendly and professional service. We agree, she's a valuable member of our team. It's great to know that our staff goes above and beyond to ensure your convenience and satisfaction. We truly appreciate your feedback and look forward to serving you again in the future.

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our employees very friendly and efficient. Providing a comfortable and clean waiting area with amenities like free WiFi is important to us, and we're glad you appreciated it. We appreciate your feedback and look forward to serving you again in the future.

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that our service department kept you informed and that you had a great interaction with mechanic Adam. Providing excellent customer service and addressing your questions promptly is our priority. We appreciate your feedback and look forward to assisting you again in the future. If you have any further questions or concerns, please feel free to reach out.