Laird Noller Ford of Lawrence - Service Center

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback! We're glad to hear that Amber provided clear and concise information about the repairs needed and worked with you to navigate the repair costs. While we strive to complete repairs promptly, we apologize for any inconvenience caused by the unexpected need for an additional part. Your patience and understanding are greatly appreciated. We're pleased to hear that despite the delay, you found the repair work to be superior. If you have any further questions or concerns, please don't hesitate to reach out. We value your business and hope to serve you again in the future!

Laird Noller Ford of Lawrence responded

We're delighted to hear about your positive experience with us! Thank you for taking the time to share your feedback. Prompt and knowledgeable assistance is what we aim for, and we're pleased that we could assist you quickly and thoroughly, addressing all your questions with the information you needed. If you have any further inquiries or need assistance in the future, feel free to reach out. We appreciate your business and look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us! We're glad to hear that Quicklane was able to install the part for you. Your satisfaction is important to us, and we're grateful for your understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and hope to serve you again soon!

Laird Noller Ford of Lawrence responded

We're sorry to hear about the ongoing issue with your rear brakes and rotors despite having the front ones serviced. Your safety and satisfaction are our top priorities, and we want to ensure that this matter is resolved promptly. Please reach out to our management team at 785-843-3500 so we can address your concerns and work to find a solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to assisting you further.

Laird Noller Ford of Lawrence responded

Thank you so much for your glowing review and for recommending us to your friends and family! We're thrilled to hear that you had an excellent experience with our service. Providing top-notch service and earning your trust mean the world to us. If there's anything else we can do for you or your loved ones, please don't hesitate to reach out. We truly appreciate your support, and we look forward to serving you and your referrals again in the future!

Laird Noller Ford of Lawrence responded

We're glad to hear that we were able to assist you with your flat tire! Providing prompt and efficient service is our priority, and we're pleased that we could find a tire to fit your vehicle and replace it for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your feedback!

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your feedback with us! We're glad to hear that you found our team to be really nice and that you received good service overall. We apologize for the oversight in not going over the checklist with you. Your feedback helps us improve, and we'll make sure to address this internally to ensure it doesn't happen again in the future. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and hope to serve you even better next time!

Laird Noller Ford of Lawrence responded

We're glad to hear that you had a good experience with our service center staff at Laird Noller! Providing courteous and helpful service is important to us, and we appreciate your feedback. If you ever need assistance in the future or have any questions, don't hesitate to reach out. Thank you for choosing Laird Noller for your automotive needs!

Laird Noller Ford of Lawrence responded

We're glad to hear that you had a positive experience with both our dealership and Express Auto! Providing excellent service and a friendly atmosphere is important to us, and we're delighted that our team members made a good impression on you. If you ever need anything else or have further questions, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with us and that you plan to return in the future. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else or have further questions, don't hesitate to reach out. We look forward to welcoming you back and assisting anyone you send our way!