Laird Noller Ford of Lawrence - Service Center

Communication regarding how long it was going to take was sporadic. I dropped off at 800am and it wasn't disclosed that that wasn't going to start getting worked on then. And then it took 2 entire days. Very sporadic. I dropped off at 800am and it wasn't disclosed that that wasn't going to start getting worked on then. And then it took 2 entire days. Very pricey for what seems like a minor fix More

No communication Service quality average Not loyality friendly Be be be ne no hi hio friendly Be be be ne no hi hio More

Fast, courteous; will continue to use Laird Noller fast lane for as long as I’m able. lane for as long as I’m able. More

The service manager, Amber, kept me informed on the progress of the repairs throughout the process. Her attitude and concern reinstalled my faith in Ford. progress of the repairs throughout the process. Her attitude and concern reinstalled my faith in Ford. More

Laird Noller has a great team of people to take care of everything from ordering to pickup. Great job! everything from ordering to pickup. Great job! More

I own a 2008 Ford Escape Hybrid and I usually go to a dealer, because I am afraid to bring my SUV to someone not familiar with Hybrids. I made an appointment for my SUV because my engine light was on dealer, because I am afraid to bring my SUV to someone not familiar with Hybrids. I made an appointment for my SUV because my engine light was on. I got O’Reilly to pull the codes to make sure that it was really something. They indicated a P0193 indicating a Fuel Rail Pressure Sensor had high voltage input for a predetermined period of time. Since I had no idea what this meant, I went to a Ford Service Center to get it fixed and added an oil change. When I arrived they told me they had no time to do check engine lights, but when I told them what the code was, they found time to research it and it cost me $190 to confirm it. I told them about the code when I made the appointment but they couldn’t get the part and I never got it fixed. I also noticed that one of my tires had a flap of rubber cut on the tire side, so I changed the appointment to 7:30 to 5:00 and added four new tires (which were on sale) and since the tires had to come off I also had the brakes done. They had a tire sale, but they didn’t have any tires. They got the tires, from another store, but they couldn’t figure out how to credit me the sale. They finally installed the tires but couldn’t balance them, so now I have new tires but my car feels like it has Parkinson’s. I have never had a problem with my car battery, but all of a sudden after being told it was bad and that I didn’t think it needed to be changed, I was not able to get my car to start. Maybe a coincidence. I got a new battery installed from O’Reilly this evening. Now I need to go and get my codes fixed elsewhere. My tire pressure sensor light indicates it is faulty, and I need to find a place to get my tires balanced. This service center is a mess. I made an appointment, but they never checked it. When I called to extend the appointment they had no knowledge of it. When I asked if I should expand the appointment to account for the tires they asked me to leave it all day, but even with the extra time they were unable to do the work. They couldn’t do what I requested, but had time to check every other system and offer to make me pay for it. New battery, additions to the oil and engine, new wiper blades, etc. but not the check engine light or complete my tire installation. I am afraid to go back but I can’t find another place to have the work done. The service center requested that I give them a 5 but I really want to give them a zero. More

I would have Ben more satisfied, but it took over an hour together an oil change. together an oil change. More

Disappointing service once again. Scheduled an appointment 10 days in advance to have all 4 tires replaced and was called the afternoon before asking if I would be willing to move my Scheduled an appointment 10 days in advance to have all 4 tires replaced and was called the afternoon before asking if I would be willing to move my appointment to a later time or date because they booked 12 services in the 8am time slot and only have 3 service technicians. This is a consistent occurrence with this dealership and will definitely seek better service elsewhere moving forward. More

People were nice and helpful. Service was timely. Thank you for every thing you did. Service was timely. Thank you for every thing you did. More

Chris is doing great things to turn this dealership service department around. I will continue to try repairs here when necessary. Jeremy in service was outstanding addressing my concerns in a profes service department around. I will continue to try repairs here when necessary. Jeremy in service was outstanding addressing my concerns in a professional manner. More