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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.1
988 Reviews

988 Reviews of Laird Noller Ford of Lawrence - Service Center

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July 07, 2025

Well, I've had to deal with Flushes and I just got the card not too long ago so it hasn't been too great More

by hullmatthew830
Recommend Dealer
No
Employees Worked With
Austin
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July 06, 2025

Helpful staff from beginning to finish. Everyone I encountered was very friendly and answered my questions readily. More

by CTOLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 06, 2025

They were very +uick in getting my vehicle in and services and back to me. More

by raydogschiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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July 05, 2025

Always professional services. I have used Laird Noller for years for oil changes, tire rotations and maintenance and have always had positive experiences. More

by MARYTALLMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your positive review and your dedication to our team

July 05, 2025

Confusing! No longer a Mazda dealer, but they still service them. How long will it last before they say they are no longer qualified? Scheduled online, went More

by ceshelton.ks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your review and for sharing your experience. To clarify, while we no longer sell Mazda vehicles, we plan to continue servicing and providing parts for them for quite some time. We understand this can be a bit confusing, and we appreciate your patience. We're glad your service appointment went smoothly and that you found our team pleasant and helpful. We look forward to continuing to support your vehicle needs!

July 03, 2025

Service was great but I went on a road trip and one of my wheel hubs flue off and I noticed when I was already to far in to the road trip More

by jrmartinezgarcia48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback, and we're sorry to hear about the wheel hub issue during your trip. That’s definitely concerning, and we’d like to look into this further to ensure your vehicle’s safety. Please reach out to us directly so we can address the situation and make it right.

July 03, 2025

I've had multiple service appointments here that went well. This time, they recommended premium services before the work began that I declined. All I wanted was an oil change and tire rotation. 45 minute More

by PICKEREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your honest feedback. We’re glad your past service visits went well but apologize for the frustration this time. We aim to provide helpful recommendations without causing delays, and we’re sorry if that wasn’t your experience. We appreciate you sharing this so we can improve moving forward.

July 03, 2025

They are su superb at keeping you informed on what’s going on during the service and what you should consider doing to your vehicle. Can’t say enough good about them. They have my vehicle for all its n More

by kscoyote2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the wonderful feedback! We're so glad our team keeps you well informed and provides great recommendations for your vehicle. We appreciate your trust and look forward to taking care of all your vehicle’s needs!

July 02, 2025

They did a great job of squeezing me in on a busy day to fix a tire and service my truck. I was very pleased. More

by rlisher148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the kind words! We're glad we could fit you in and take care of your tire and truck service promptly. We appreciate your business!

July 01, 2025

Did a absolute wonderful job Brandon the service manager and this dealership are amazing and the best More

by lane.pl37
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the fantastic review! We’re thrilled to hear Brandon and the entire team provided amazing service. We truly appreciate your kind words and support!

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