Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

3.9
880 Reviews

880 Reviews of Laird Noller Ford of Lawrence - Service Center

Sort by
February 08, 2025

My car went in to fix an oil leak. The engine was not missing. When I left the parking lot the engine was missing and cutting out. My father drove to Lawrence picked up the car and dro More

by BAE3122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 05, 2025

Really helpful customer service, got back to me quickly and gave detailed explanations about recommended service. More

by marinford
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Smith
Report | Print
Feb 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your 5 star review, marinford. We look forward to continuing to be your chosen service provider!

January 31, 2025

Jayde 5 Leon 5 Excellent service from Jayde in service and Excellent workmanship from Leon, truck runs perfectly! More

by RanchKing
Recommend Dealer
Yes
Employees Worked With
Jayde service Leon diesel engineer
Report | Print
Jan 31, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your wonderful feedback! We take pride in our service department and are glad you had a great experience with Laird Noller Automotive!

January 31, 2025

Jayde was very professional helping me with my truck being serviced Brandon the service mgr took his time making sure I knew what was wrong with my truck and how they were going to proceed This was a More

by curry.s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden and Brandon
Report | Print
Jan 31, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your review! We appreciate your kind words and will continue to work towards building our team with rockstars. We look forward to being here for you when you need us next!

January 30, 2025

Jessica Jacob's is the best always polite, helpful and considerate. Always wanting to give the water away. More

by tmwelch04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Report | Print
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing kind words about Jessica. She always goes above and beyond to provide a great car buying experience!

January 30, 2025

Amber at the service desk is always amazing! Kudos to the person who is my tech. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Report | Print
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind review. We appreciate your time and business!

January 30, 2025

Took 2 months to get my car back, no sense of urgency on jades part. Got it back sold it. No sense if security with it ! More

by SHERIRHOLLADAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Sherri, We apologize for your recent experience and would like to do what we can to make it right. Please contact me at aneice@lairdnoller so that we can dive deeper into this.

January 30, 2025

Erica Trimble did a great job with communication. Appreciate Larry help give me a ride! More

by Calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Trimble
Report | Print
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your review and we look forward to being your chosen service center for years to come!

January 29, 2025

I took my Mazda in for an oil change and 100,000mile inspection @ 7am. They were overwhelmingly busy so called to confirm it was ready to pick up early afternoon (yes). Paperwork from inspection indicat More

by catalina_los_ojos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Mitchell
Report | Print
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

We are certainly sorry to hear you felt deceived. We use Mazda OEM parts and make Mazda recommendations, using technology approved by the manufacturer of your vehicle. If I can provide additional information for you to address your concerns please reach out at customerconcerns@lairdnoller.com. My name is Angela. We certainly respect your right to seek an alternate opinion and are happy that you feel comfortable in your decision not to move forward with the recommendations. We wish you all the best with your Mazda.

January 28, 2025

Worked with me, did a great job and I appreciate the technician video of the inspection. Appreciate their efforts. More

by codylewis017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Mitchell, Patrick the master tech.
Report | Print
Jan 29, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your 5 star review. We value your feedback and we hope to see you again for your next service!

1
2
...
88