Laird Noller Ford of Lawrence

The sales process was a good one. It was the process after the sale that left me with a bad taste for this dealership. When my car was delivered I was given a report of the work that It was the process after the sale that left me with a bad taste for this dealership. When my car was delivered I was given a report of the work that was completed before being given to me. Two items that were listed as having been completed in fact were not. I took the car back to the service department and told them what needed to be done. Waited four days when I was told I should only have to wait two days. When I went to pick up the car the two things that were originally stated to be done that were not, were AGAIN not done. Had to miss extra work for them to finish what they should’ve have already done. Fast forward three days later and find out that they never replaced the fob battery (something I was told TWICE had been completed) I sent my husband to get it done and he overheard a service worker stating that “they’re only $12”. It doesn’t matter if they only cost $2! I was told twice that the battery had been replaced and had been lied to both times! The sales team is fine but don’t take your car here for service work. More

Did not resolve the issue did not work with me and did not listen to my concerns not listen to my concerns More

Always great service. Very responsive to our needs and provide the best options based on our needs. Very responsive to our needs and provide the best options based on our needs. More

Went in to look around and possibly buy a car, the sales department listened and helped me narrow down a selection. The service department communicated efficiently throughout the process. Overall, ran smoot department listened and helped me narrow down a selection. The service department communicated efficiently throughout the process. Overall, ran smoothly and met satisfaction. More

Way too much money for a transmission flush $445. 00 dollars. Ridiculous more than 2 1/2 time increase in four years. 00 dollars. Ridiculous more than 2 1/2 time increase in four years. More

Did not complete full synthetic oil service as requested. Used synthetic blend and then charged me $18 for an oil additive. Also charged me an additional $4 for the works multi point inspection that should b Used synthetic blend and then charged me $18 for an oil additive. Also charged me an additional $4 for the works multi point inspection that should be included in the service. Recommended I have transmission maintenance performed that your service department performed only 10K miles and 6 months prior. Recommended I replace my brand new cabin air filter. More

Service team has always been very helpful and they do a great job of communicating with you great job of communicating with you More

Easy and pleasant. Eddie and Ali were great. Found a dealership to be loyal too. Eddie and Ali were great. Found a dealership to be loyal too. More

This visit was much better than my last two. But quick lane was easier and quicker to deal with. This side is much busier, much harder to park and slower. In January, it took 4 HOURS for a simpl But quick lane was easier and quicker to deal with. This side is much busier, much harder to park and slower. In January, it took 4 HOURS for a simple oil change! This time same service was around an hour and 15 minutes-more normal. More

Team made it easy to conduct an out-of-state purchase. They were quick to come to a reasonable deal, and they kept things very simple. Communication could have been a bit more proactive on final steps of They were quick to come to a reasonable deal, and they kept things very simple. Communication could have been a bit more proactive on final steps of the transaction but overall very happy with Laird Noller! More