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Laird Noller Ford of Lawrence

Lawrence, KS

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Employees
Reviews
Vehicles
4.2
1,878 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,878 reviews

June 20, 2025

I was not impressed that I had to pay the document fee twice when it was not my fault that I had to have a part installed a week later because the AC tech called in the day it was supposed to have been in More

by BMK.CPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We’re truly sorry for the frustration this caused. We understand your point, and we agree that even small charges can feel unfair when circumstances are beyond your control. We appreciate you bringing this to our attention, and we will review this policy with our team to see if improvements can be made. If you’d like to discuss this further, please feel free to reach out to us directly. We value your business and hope to better serve you in the future.

June 20, 2025

When they are point I like it. Lately some time issues and service questions for minor utems. More

by lbooth808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We’re glad to hear you like our service when everything is on point. We apologize for any recent delays or questions about minor items and appreciate you bringing this to our attention. We’re continuously working to improve and hope your next visit will be even better.

June 17, 2025

When I scheduled they gave me the wrong address, I had to insist I had an appointment before they finally looked into where I was scheduled to be serviced. Took three different people to tell me to drive off More

by CHLOEH1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 15, 2025

Cash money swag It was cash money swag. Very based. Mechanics were goated It was cash money swag. Very based. Mechanics were goated to solve my squirrel mystery More

by Cassidy Harris
Recommend Dealer
Yes
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Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for the awesome review! We're glad to hear the team, and our "goated mechanics", came through for you. Always here anytime you need us!

June 14, 2025

Levi was very thorough, professional and friendly. I appreciated his thoroughness and he explained things clearly. More

by FLIS48
Recommend Dealer
Yes
Employees Worked With
Levi
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Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the kind review! We're so glad to hear that Levi provided you with thorough, professional, and friendly service. Clear communication is something we take pride in, and we’re happy it made a difference in your experience. We’ll be sure to pass along your appreciation to him!

June 13, 2025

Took a half hour to get served when we had and appointment. Charged $50 for a taillight replacement, where the bulb is an $8 part. More

by LON.MEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

We’re sorry to hear about the wait and your concerns regarding the taillight replacement charge. We strive to provide timely service and transparent pricing, and we regret that this wasn’t your experience. We’d like to learn more and discuss this with you directly. Please reach out to us at bfloyd@lairdnoller.com with your contact information so we can work toward a resolution. Thank you for your feedback.

June 13, 2025

The service reps were very helpful and answered all my questions. The review of needed service an options was very useful. The service was completed well More

by mcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde also helped me 5 stars too
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Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your wonderful feedback! We're glad our service reps were helpful and took the time to answer all your questions. It's great to hear that the review of needed services and options was useful and that everything was completed to your satisfaction. We appreciate your trust and look forward to serving you again!

June 12, 2025

Easy to schedule service and friendly staff. Serviced my truck and solved a software issue. Very happy. More

by clminter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the great review! We're happy to hear that scheduling was easy and that our team was friendly and helpful. Glad we could get your truck serviced and resolve the software issue. We appreciate your business and look forward to seeing you next time!

June 12, 2025

Service for the most part was good except the tire pressure adjustment. The correct tire pressure adjustment is a very important aspect of the service. More

by dean4635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad to hear most of the service met your expectations, but we understand how important proper tire pressure adjustment is and apologize for missing the mark there. Your input helps us improve, and we’ll make sure to address this with our team. We appreciate your business and hope to provide an even better experience next time.

June 10, 2025

Very well organized. Have all my past records and they know what I need. Very nice people to work deal with. Kept me updated. More

by ryanweinmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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