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Laird Noller Ford of Lawrence

Lawrence, KS

4.0
1,578 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,578 reviews

October 26, 2024

Disappointing service once again. Scheduled an appointment 10 days in advance to have all 4 tires replaced and was called the afternoon before asking if I would be willing to move my More

by Jhocidoc
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry to hear you had such an unpleasant experience. I will be forwarding this concern to management but without having your name I am afraid I won't be able to get back to you. If you would like further assistance please email me directly at amancuso@lairdnoller.com My name is Angela. Thank You

October 26, 2024

We were pleased how Aaron & Noller Ford worked with us to purchase what we was looking for. Our visits were polite, was greeted with a smile, we felt like they appreciated our business coming from Topeka, Ks More

by dsbgamb
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave such a great review. We appreciate you very much!

October 25, 2024

People were nice and helpful. Service was timely. Thank you for every thing you did. More

by JUNE.GERETY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave such a great review. We appreciate you very much!

October 24, 2024

Chris is doing great things to turn this dealership service department around. I will continue to try repairs here when necessary. Jeremy in service was outstanding addressing my concerns in a profes More

by ford#1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Oct 28, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for taking the time to review us! We appreciate your kind words!

October 23, 2024

The team was nice and helpful Thank you for your help we appreciate We will recommend More

by oueam451
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for recommending us! We appreciate you very much and look forward to the opportunity to work with you again!

October 23, 2024

Cleane, friendly service, and I did not have to wait a long time. I always enjoy the free coffee bar. More

by MEC928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for the great review we really appreciate it!

October 22, 2024

Great service friendly people. I went there to get a ford fusion that had higher mileage. And walk away with a chevrolet sonic with low mileage instead. I couldn't be happier. I wo More

by greywolf85203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashton
Oct 24, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for choosing Noller Ford in Lawrence for your most recent vehicle purchase! We appreciate you vey much!

October 22, 2024

I received the service summary. A recommended service showed “denied”. I was never contacted about the recommended service to deny OR approve it. Dishonest. Poor customer service. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davon Davis
Oct 22, 2024 -

Laird Noller Ford of Lawrence responded

Dan I am sorry to hear you had this experience. If you would like to elaborate more I would like to help if possible. Please reach out to me directly at amancuso@lairdnoller.com My name is Angela. Thank You

October 22, 2024

Jayde is a phenomenal service rep, and Amber is very knowledgeable about Mazda repairs. Excellent! More

by ERINFRIEDRICH77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde and Amber
Oct 22, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave such an amazing review. We appreciate you choosing us for your service needs and are here for you next time you need us!

October 21, 2024

Worked hard to make the sale but took two weeks to get the inspection done and the vehicle delivered. More communication on the delays would have been nice. More

by Expedition owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Laird Noller Ford of Lawrence responded

We appreciate you candid feedback and assure you we will do better on our communication. We appreciate your patience very much and are glad you got the vehicle you wanted.