Laird Noller Ford of Lawrence

Outstanding salesperson (Chris Maynard). Answered questions clearly. Always very friendly and made my wife and me very comfortable in working with him. Although I naturally do not particularly trus questions clearly. Always very friendly and made my wife and me very comfortable in working with him. Although I naturally do not particularly trust salesmen in most situations, both my wife and I found Chris to be trustworthy. He offered solid advice. I do not recall the name of the young man who helped us with the business office portion of our experience but he was also outstanding. Overall, one of the best car-buying experiences we have ever had and I purchased quite a few cars, Fords, over the years. More

Everyone was very friendly and knowledgeable. We arrived at the price fairly quick. Both parties were satisfied. I would recommend this dealership and salesman to my family and friends. at the price fairly quick. Both parties were satisfied. I would recommend this dealership and salesman to my family and friends. More

I drove 215 miles from Omaha to Kansas to purchase my Ford Escape. I really enjoyed the service I received at Laird Noller. I felt very comfortable buying my vehicle from them and will continue to buy fu Ford Escape. I really enjoyed the service I received at Laird Noller. I felt very comfortable buying my vehicle from them and will continue to buy future vehicles from them. I shopped around for vehicles in Omaha and felt pressured to buy something I wasn't comfortable getting, I didn't feel that way at all at Laird Noller. It was a much more relaxed and enjoyable experience. More

My overall experience at Laird Noller exceeded my expectations. The sales team was very friendly and didn't haggle over the price of the car. They made every attempt to put me into the car I wanted, expectations. The sales team was very friendly and didn't haggle over the price of the car. They made every attempt to put me into the car I wanted, even with my, not so great credit history. During the course of my search for a used car, I had been to many other dealers who tried forcing me to purchase a car that I had no interest in buying. For example, at Olathe Hyundai, I had made 2 different appointments to be shown a car. When I arrive at their dealership at my appointment, my sales rep had told me that the car was sold on both occasions, but not to worry, they could find me something else similar. It was a very frustrating experience, because I had my mind set on a Sonata. I finally chose to drive down to Lawrence, KS to Laird Noller , when within an overall 3 to 4 hours, was in the exact car that I had dreamed of. I recommend them and will be purchasing my next card through them for sure. Thanks Team! More

sales personnel listened to my needs, as opposed to forcing their wishes, and followed up with possibilities. Appreciated their attentiveness and personable manner of dealing with me and my spouse. forcing their wishes, and followed up with possibilities. Appreciated their attentiveness and personable manner of dealing with me and my spouse. More

Jeremy and David always make me feel so welcome when I come in - whether I'm asking a million questions about a potential trade or finally making my decision, they are nothing but patient and super helpfu come in - whether I'm asking a million questions about a potential trade or finally making my decision, they are nothing but patient and super helpful. Buying a car is a big deal to me and the financial stuff can freak me out, and they can sense that and never pressure me. Plus, I always bring my sister with me to help out and they're awesome about it! Seriously wouldn't go anywhere else! More

First day went extremely well. Great selection of vehicles; great prices;sales staff very accommodating. Sealed the deal with no hassles. Second day very disappointing. After we presented the check vehicles; great prices;sales staff very accommodating. Sealed the deal with no hassles. Second day very disappointing. After we presented the check things went south. We'd made an appointed time to pick up the car late in the day. We waited 45minutes for the car to be cleaned. Then the 60day tag was not ready. We had to drive to another location and wait 45 minutes got that process to be completed. Expecting to be in and gone in half an hour we had to kill 2 hours waiting. Now I know why "customer service" begins with "cuss." When we got home, we realized that several surfaces inside the vehicle were not cleaned as they had some sort of sticky residue on them. I would recommend this dealership for their selection and prices but was disappointed in their overall in attention to follow up and detail. I currently have a 2000 F150 that I will be looking to trade in the near future. I will probably carefully consider my options at that time. Furthermore, I wanted to purchase a new tire as a spare. I called the laird holler Hyundai dealer in topeka over three weeks ago. They said they would order the tire and give me a call. No response yet. I would like to add that our salesman, joe Kelly, was great. All the hassles seemed to be out of his control. More

I used Consumer Reports' Build & Buy car buying program. In doing so, I became aware of TrueCar and that led me to contact Laird Noller in Lawrence, Kansas. I was able to conduct business with Jo program. In doing so, I became aware of TrueCar and that led me to contact Laird Noller in Lawrence, Kansas. I was able to conduct business with Josh Hoke using the convenience of e-mail. He found the vehicle I was interested in at a price I was willing to pay. Even though it involved traveling from Wichita, Kansas, to purchase the vehicle, the TrueCar car buying program made it all worth it. Between the TrueCar program and the positive way in which I was treated at Laird Noller, this was the best car buying experience that I have ever had. More

I have a long-standing relationship with General Sales Manager Marc Hauser, and it's this relationship that brought me to Laird Noller. Marc has taken such good care of my family through the years that th Manager Marc Hauser, and it's this relationship that brought me to Laird Noller. Marc has taken such good care of my family through the years that there was really no question where I was going. Between Marc and Dennis Trotter, I continue to be treated with the utmost care and respect. More

My family has been a customer of the Ford dealership in Lawrence for over 50 years. Grandparents, parents, siblings, and my children have all bought from Ford. Mike Brady and the rest of the team provide Lawrence for over 50 years. Grandparents, parents, siblings, and my children have all bought from Ford. Mike Brady and the rest of the team provide excellent, knowledgeable, and friendly service at all times. I'll continue to purchase my new/used cars from Lawrence. To me it really speaks very well of a dealership that despite numerous changes, can span generations of buyers and keep them coming back. More