Laird Noller Ford of Lawrence

Great experience overall. This is my all-time favorite dealership, I have been a customer for years. Give Matt Bigelow a shout if you are looking for a car. dealership, I have been a customer for years. Give Matt Bigelow a shout if you are looking for a car. More

Very pleasant experience dealing with Matt Bigelow for the purchase of my daughter's first car. She is thrilled and I felt that I got a good deal on a beautiful, low-mileage 2013 Ford Escape. Matt reall the purchase of my daughter's first car. She is thrilled and I felt that I got a good deal on a beautiful, low-mileage 2013 Ford Escape. Matt really knows his stuff and took the time to run through all the bells and whistles on the car with my daughter which she and I both really appreciated. Entire staff at Laird Noller was attentive, knowledgeable and friendly. We live in Overland Park, KS but felt the drive to Lawrence was well worth the extra investment of our time. Thanks, Matt. More

The service was performed promptly, professionally, and with courtesy. All my dealing with Laird Noller Ford have been equally satisfying. I would not hesitate to recommend them to my friends. with courtesy. All my dealing with Laird Noller Ford have been equally satisfying. I would not hesitate to recommend them to my friends. More

I live in Kansas City and work keeps me busy so I didn't have much time to waste bartering between dealerships. I found what I wanted on the website and worked with Josh to strike a rough agreement didn't have much time to waste bartering between dealerships. I found what I wanted on the website and worked with Josh to strike a rough agreement to ensure my trip to Lawrence would be worth while. They honored their offer for my trade-in and I was able to wrap up my business the very next day. Everyone I encountered at the dealership was friendly and professional. More

very friend no waiting went you pull in the door someone is there to meet you fast an very clean service dept. helpful wath any question that you may have well priced explan what was done is there to meet you fast an very clean service dept. helpful wath any question that you may have well priced explan what was done More

Our Mazda was taken in on January 22nd. We had general service completed but reported a noise from passenger rear---sounded just like the driver side when the shock had deaden out. Was told it wasn't the service completed but reported a noise from passenger rear---sounded just like the driver side when the shock had deaden out. Was told it wasn't the shock, and a "bushing" had to be ordered. Called February 17th--told the part was ordered and just hadn't come in. Called February 28th was told, by Jamie Prager, the part had actually not been ordered and should be there Monday. Took the car in Tuesday, came back with same noise. Had to take Steve Smacznaik for a ride so he could listen to noise. He diagnosed a bad shock--same thing I inquired about back on January 22nd. Was told on January 22nd by Jamie, that if it was a shock that could cause poor tire wear--but since it wasn't I was fine to travel on it. However, it was a shock and so I inquired about tire wear with Steve. Said he would check--no direct answer to tire wear question. Finally when the shock was replaced, I went to pick up the car and who ever drove it left a dirty/empty white Styrofoam coffee cup in the cup holder. If I would have put a customer through the events of the last month and a half, I would have made sure the care was ready to go. Not leave trash in it. Not to mention the sticker that was put in our car for our next date of service says 7-16-14. We've always been told by this service department that we should change our oil every 3,000 miles/ 3 months. So now, I can't even trust that reminder sticker and information is correct! More

The staff was really friendly and attentive. The staff went above and beyond the call of duty to make sure our needs were met. The staff stayed late on a Saturday night to make our sale possible. went above and beyond the call of duty to make sure our needs were met. The staff stayed late on a Saturday night to make our sale possible. More

Transactions went smooth and the staff was very friendly. I like to keep my purchases local and I recommend others to do the same. Rock Chalk ... I like to keep my purchases local and I recommend others to do the same. Rock Chalk ... More

We worked with Jerry Hall to find the perfect new car for my daily back and forth commute of around 75 miles. The experience was painless and most of the information was handled over the phone so I wouldn’t my daily back and forth commute of around 75 miles. The experience was painless and most of the information was handled over the phone so I wouldn’t have to take any time off of work. Jerry, stayed late to close the deal so that my wife wouldn’t have to take any time from work and had us in and out in short order. We will be going back to Jerry for our next car or truck. More

Service was an oil change at the attached Quick Lane facility. I especially appreciate being allowed to inspect the underbody while on the lift. The mechanic observed a very slight lube seepage at the f facility. I especially appreciate being allowed to inspect the underbody while on the lift. The mechanic observed a very slight lube seepage at the front of the differential. Through his sharp observation, I was able to schedule a minor repair at the adjoining dealership garage, avoiding a potential road problem. This is also a show car, and gets a complete underbody judging at national shows, and leak and messcould have really messed us up in the tally. More