Laird Noller Ford of Lawrence

New car purchase My daughter and I had a wonderful experience shopping for her new car at Laird Noller in Lawrence. We highly recommend them. The were courteous and pr My daughter and I had a wonderful experience shopping for her new car at Laird Noller in Lawrence. We highly recommend them. The were courteous and professional. More

Greg Copper Greg was very easy to work with was not pushy at all. He was very friendly and made you real at ease with the buying process. he sat and visited with Greg was very easy to work with was not pushy at all. He was very friendly and made you real at ease with the buying process. he sat and visited with us while getting the paperwork completed. Greg is a very nice guy and was a pleasure to work with. More

What a difference..hope it continues I was pleased that this service visit was notably different than our last visit. I am not sure I am ready to recommend this as a service center yet, I was pleased that this service visit was notably different than our last visit. I am not sure I am ready to recommend this as a service center yet, since the past visits have taken multiple visits to address the same issue. But after my last visit I can say there is an improvement in the overall service received. I received updates throughout the day on my car, rather than just waiting until 5:00 to call and say I could come get it. The explanation of service completed was completed without me feeling like they were talking to me as a 5 year old. Steve came for a ride with me to see if I could notice a different in the vehicle. I hope this level of customer service is the new norm, and not just making up for previous visits. Willing to continue to return and see what happens! More

I tend to keep cars for a long time, but knew that I was soon to part with my '99 Subaru. I'd been dragging my feet simply because I was not looking forward to the whole buying/negotiating process. Howeve soon to part with my '99 Subaru. I'd been dragging my feet simply because I was not looking forward to the whole buying/negotiating process. However, I was pleasantly surprised. My experience at Laird Noller, my first, was a good one. It's clear why they have been in business so many years. Mike was great to work with--attentive but not pushy and sensitive to my time frame. He patiently answered my questions and found just the car I wanted. I felt I got a very fair new car price and was pleased at their willingness to work with me on the trade-in. Likewise Alex thoroughly explained all the paperwork. He was flexible and professional. I left feeling good about the whole experience. I am very happy with my new car and am confident that any future questions/concerns will be met with the same friendliness, knowledge, courtesy, and fairness. More

I had a great experience at Laird Noller, the employees were amazing. They were helpful, friendly and worked very quickly to on my car. I'd recommend them to anyone! were amazing. They were helpful, friendly and worked very quickly to on my car. I'd recommend them to anyone! More

Great Experience We found ourselves suddenly in need of a new car. Laird Noller and every employee with dealt with was very professional and knowledgeable. There was n We found ourselves suddenly in need of a new car. Laird Noller and every employee with dealt with was very professional and knowledgeable. There was no high pressure sales. They listened to what our needs were and showed us several options. We would definitely buy a car from them again. More

Oil change My oil change was timely and well priced. We also looked at new tires for my car, but I didn't buy them. I will be back for my next oil change or serv My oil change was timely and well priced. We also looked at new tires for my car, but I didn't buy them. I will be back for my next oil change or service needed More

Very Easy We went to the dealer to test drive an Edge. Mike Brady was very helpful and knowledgeable from the start. Answered all questions and made the drive We went to the dealer to test drive an Edge. Mike Brady was very helpful and knowledgeable from the start. Answered all questions and made the drive and ultimately the purchase very easy. Then we were fortunate to talk with Alex Marfise and he also made the purchase experience complete and easy for us. We had been to this dealer before with our truck and went back as they were so helpful even though we could have gone to a dealer closer to us. Would recommend them. More

Truck purchase All staff members were friendly and easy to work with. Good communication even outside of business hours. No pressure sales. An all around good expe All staff members were friendly and easy to work with. Good communication even outside of business hours. No pressure sales. An all around good experience. More

Consistently fantastic customer service Every time I visit laird Noller service center I receive amazing customer service! I am a manager in the customer service industry so I understand how Every time I visit laird Noller service center I receive amazing customer service! I am a manager in the customer service industry so I understand how valuable and important a high level of service is for a business. The manager at this location has always gone out of their way to serve me and make sure I'm satisfied. I have been very impressed with the staff and quality of service at this location and would recommend it to anyone. I will definitely be coming here when I'm ready to buy a new car! More