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Laird Noller Ford of Lawrence

Lawrence, KS

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Employees
Reviews
Vehicles
4.1
1,465 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,464 reviews

March 22, 2024

I had great service and communication on my visit! ! all parts of my experience were positive More

by jbrakes56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you had great service and communication during your visit. Providing a positive experience for our customers is our top priority, and we're glad that all aspects of your visit met your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future!

Helpful
March 16, 2024

Greatest They have to do it for the kids because they're so busy they don't have time to do anything More

by mikejones2
Recommend Dealer
Yes
Employees Worked With
Ashton and Matt
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We appreciate your feedback and we're thrilled that you received great service from our team! We do apologize if you felt that our team was too busy during your visit though. Ensuring a positive and efficient experience for all our customers is our priority. Thank you for taking the time to review us and thank you for your business.

Helpful
March 16, 2024

Good Service but I do not like the 3% Credit Card Surcharge that you charge More

by ronkoch0
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We appreciate your feedback and your patronage. The credit card surcharge helps us offset the processing fees imposed by credit card companies, allowing us to maintain competitive pricing on our products and services. However, we understand your concerns and will take your feedback into consideration as we review our policies. Thank you for bringing this to our attention, and we hope to continue providing you with excellent service in the future. If you have any further questions or concerns, please feel free to reach out to us directly.

Helpful
March 15, 2024

Technician did a great job and I like the video. I'm not sure what is the plan for checking in vehicles or training staff on the new space. More

by Seal9
Recommend Dealer
No
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback and for recognizing the great work done by our technician. We're glad to hear that you appreciated the video. Regarding the check-in process and staff training in our new space, we understand the importance of ensuring a smooth transition and providing clear guidance for both our customers and staff. Rest assured, we are actively working on implementing training programs and refining our procedures to optimize the check-in experience and ensure that our staff is well-equipped to assist our customers effectively. Your input is valuable to us as we strive to continuously improve our operations. If you have any further questions or suggestions, please don't hesitate to reach out.

Helpful
March 14, 2024

Laird Noller of Lawrence is professional,, personable, respectful and supportive. Was Awesome to deal with! More

by rodbittel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We're thrilled to hear about your positive experience at Laird Noller of Lawrence! Thank you for taking the time to share your feedback with us. Providing professional, personable, respectful, and supportive service is our top priority, and we're delighted that we could meet your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Helpful
March 12, 2024

Great staff in the service department. I live in Phoenix and my daughter attends school at KU. All of the service department made the process seamless and communicated with me from start More

by bbilleter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words! We're delighted to hear that our service department provided you with a seamless experience, even from afar. Ensuring clear communication and top-notch service is always our priority, and we're thrilled that we could make the process easy for you, despite the distance. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels, and we look forward to serving you and your daughter again!

Helpful
March 10, 2024

Great people skills and good service Enough of how many words. I think I wrote what I experience. So u made me write this long paragraph to say this. More

by aw1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 12, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by the length of the response. Your satisfaction is important to us, and we're glad to hear that you had a positive experience with our team and service. If you have any further feedback or questions, please don't hesitate to reach out. We value your business and hope to serve you again in the future.

Helpful
March 08, 2024

Very professional There is not much to say but the service was very professional and excellent More

by JBARNET1
Recommend Dealer
Yes
Employees Worked With
Amber
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We're thrilled to hear that you had such a positive experience with us! Providing professional and excellent service is always our goal, and we're glad to know that we hit the mark for you. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

Helpful
March 08, 2024

Amber and others in the service check in office were very knowledgeable, courteous and helpful. More

by wjcarsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Mar 12, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with Amber and our service check-in team! We're thrilled to hear that they provided you with knowledgeable, courteous, and helpful service. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Amber and the rest of the team. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing us, and we look forward to serving you again in the future.

Helpful
March 08, 2024

Devin and staff made my purchase super easy. Totally recommend this dealership. I love my new truck. Thank you More

by Kari Gonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jolene Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alayn Renteria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fraley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your glowing review! We're thrilled to hear that Devin and our staff made your purchase super easy and that you love your new truck. Your recommendation means the world to us, and we're delighted that we could provide you with a positive experience. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing us, and we hope you enjoy many happy miles in your new truck.

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