Laird Noller Ford Topeka - Service Center

Fantastic response time and excellent help I called at approximately 8:20 with my car issue. The tester at home was showing I needed a new alternator. I received caring, supportive assistance I called at approximately 8:20 with my car issue. The tester at home was showing I needed a new alternator. I received caring, supportive assistance on the phone. I was set up for a 9:45 appointment so I could head directly to the dealership (we live out of town). But, I was also transferred to another person that made sure the part was in stock and on the shelf. After arriving I was treated well and provided an excellent place to work on my computer so I was able to get some of my work accomplished away from the office. Then, when it ended up not being the alternator, they provided me with the result of the diagnostic review and allowed me to determine if I wanted to move forward with a new battery. I was so very thankful for the team at Ford and the quick response in getting me back on the road. More

regular service They were great and even had someone to drive me home, and pick me up when it was done. Heck the only other thing they could have done was vacuum an They were great and even had someone to drive me home, and pick me up when it was done. Heck the only other thing they could have done was vacuum and wash it (that is a joke!). They did fine and gave me explanations for each thing. And the charge was reasonable. More

Terrible customer service I had a recall that needed a quick fix and was told to bring my car in early in the morning. I walked into the service office and four guys were worki I had a recall that needed a quick fix and was told to bring my car in early in the morning. I walked into the service office and four guys were working away at their computers and it took about 4-5 awkward minutes before I was even acknowledged! Then when I picked the car up in the afternoon, I got the exact same treatment. I was then directed to see the cashier, so I walked up and she was taking some notes and it took her a good minutes to minute and a half to finish her notes, stuff them in a file and then ask how she could help me. No, “I’ll be with you in a moment” nothing. I am sure she was aware I was there. Then I was given a receipt and sent back to the service center where someone would bring my car to me. It took nearly 10 minutes for my car to be brought to me, although I could see it parked just outside the doors and I could have easily walked to it and moved forward with my day. Terrible experience!! Avoid the service department at all costs unless you enjoy rude employees and bad customer service. More

Bad battery Our problem was dealt with quickly and effectively. The problem was diagnosed and was fixed the same day. Rick was able to answer all our questions Our problem was dealt with quickly and effectively. The problem was diagnosed and was fixed the same day. Rick was able to answer all our questions professionally. More

Excellent job! The service team was very responsive. They got the work done and got me out. I was very happy with the experience. Thank You for your good work The service team was very responsive. They got the work done and got me out. I was very happy with the experience. Thank You for your good work More

Excellent I want to wear normal Ford twice once to get a set of tires and oil change and the second time I had car trouble both times they dealt with me very ex I want to wear normal Ford twice once to get a set of tires and oil change and the second time I had car trouble both times they dealt with me very expeditiously and very friendly I was very pleased with the service More

Needed battery Rick is very professional and so very nice and also trustworthy! It is always a pleasure working with him. We will definitely be back to have our veh Rick is very professional and so very nice and also trustworthy! It is always a pleasure working with him. We will definitely be back to have our vehicles serviced at Laird Noller More

Excellent service and great opportunity for the family to save money .excellent parts and sales to back up the service department, great job and have a nice day and great opportunity for the family to save money .excellent parts and sales to back up the service department, great job and have a nice day More

Airbag Replacement They did the job when they said they would The shop was clean and well organized They may be should have cleaned the smudges off of the inside They did the job when they said they would The shop was clean and well organized They may be should have cleaned the smudges off of the inside of the windshield overall the experience was very satisfying ford took care of the problem thank you More

Loved the attention to detail I brought my vehicle in for an undiagnosed problem and Steve May was acceptional in his reassurance that my vehicle would be fixed and finished on tim I brought my vehicle in for an undiagnosed problem and Steve May was acceptional in his reassurance that my vehicle would be fixed and finished on time and save me the most money in its repair he is top notch. Thank You Laird Noller Ford you Staff are informative true professionals. More