Laird Noller Ford Topeka - Service Center

Steve M. Was Rude Approaching 30 days to repair timing chain issues under warranty, and mechanic wanted to install an engine code monitor in the vehicle so advised them Approaching 30 days to repair timing chain issues under warranty, and mechanic wanted to install an engine code monitor in the vehicle so advised them sounds like a good idea. Went in to pick up vehicle and Steve M. started to lecture me on the $2500 cost of the device and essentially rudely advised me that I better take care of it because it’s an expensive piece of electronics. Also advised me that he has been at this dealership for 17 years and the service advisor who was working for me has only been with the dealership for 6 years. Not only did he act like a jerk to me, his years of service comment seemed to be an attack on my service advisor’s knowledge. More

Great Service People at Laird Noller fixed my truck after I had unfortunately hit a deer at 65 mph. The truck works perfectly and looks great too. People at Laird Noller fixed my truck after I had unfortunately hit a deer at 65 mph. The truck works perfectly and looks great too. More

Great service Service was excellent, focused on what was needed, completed in a timely fashion while I waited in comfortable and convenient setting. I Recommend wit Service was excellent, focused on what was needed, completed in a timely fashion while I waited in comfortable and convenient setting. I Recommend without reservation. More

Great Service as expected- quick and convenient. Very busy with other customers waiting on vehicle service. Understand the wait time - with first come fir Service as expected- quick and convenient. Very busy with other customers waiting on vehicle service. Understand the wait time - with first come first serve - however spending 2 hours - waiting on a simple oil/filter change and tire rotation is getting borderline - too long. More

great customer service Always get the service time that works out for me. I'm greeted kindly and the work is done correct and in a timely fashion Always get the service time that works out for me. I'm greeted kindly and the work is done correct and in a timely fashion More

Friendly and professional Everyone is very friendly. They listen to my concerns and explain what needs to be done. They do a very good job very through without any unnecessary Everyone is very friendly. They listen to my concerns and explain what needs to be done. They do a very good job very through without any unnecessary charges More

Great customer service Found the problem and fixed it.freindly service.got a loaner car and that was so helpful and easy service. It beats renting a car. Thank u for ur serv Found the problem and fixed it.freindly service.got a loaner car and that was so helpful and easy service. It beats renting a car. Thank u for ur service. More

5000 mile service and ReCall My service writer Roland knew what needed to be done.I went home this was 10:00 AM that afternoon he called me. My truck was ready for pickup. He arra My service writer Roland knew what needed to be done.I went home this was 10:00 AM that afternoon he called me. My truck was ready for pickup. He arranged transportation and I picked up my truck. 100 on the chart of Great service!!! More

The works and alignment Had an alignment done and now have suspension noise that I've never had previously. They looked at it and said it's due to aftermarket parts. Had an alignment done and now have suspension noise that I've never had previously. They looked at it and said it's due to aftermarket parts. More

Oil change Good service, great people, Rick is always friendly and knowledgable and makes sure you understand what is being done to your vehicle. Customer waitin Good service, great people, Rick is always friendly and knowledgable and makes sure you understand what is being done to your vehicle. Customer waiting area is always neat and clean More