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Laird Noller Ford Topeka - Service Center
Topeka, KS
408 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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408 Reviews of Laird Noller Ford Topeka - Service Center
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January 31, 2025
They do a good job attending to you, but I feel some of them often miss details in comments or things I tell them to tell the mechanic. I also feel like sometimes they just don't do everything that I ask t them often miss details in comments or things I tell them to tell the mechanic. I also feel like sometimes they just don't do everything that I ask them to, I don't blame the people placing the appointments, I often see my notes on the paper. I think it depends on the mechanic I feel like half the mechanics there half xxx things, or don't pay attention to details. I asked for a tune up and I don't think they ever did it, or at least didn't talk to me about it. I know they give you the paper that tells you if something is in the green yellow or red, but from experience that has not been correct. We ended up having to replace things the paper says is fine, way sooner then what was indicated. So far I have only had a good experience with one of their mechanics that went above and beyond to make sure things got fixed correctly and thoroughly looked at. Unfortunately, that mechanic left, so just left with the slackers now I suppose. More
by Meridian
Employees Worked With
Chad
January 28, 2025
Paige helped with a replacement of a faulty battery. She & Rollie had quick service and got us taken care of. She & Rollie had quick service and got us taken care of. More
by J
December 19, 2024
Went in yesterday to have my truck serviced with the works. This is the second time since they redid their service advisors and service program. I have not been pleased. I have been going to Nollers works. This is the second time since they redid their service advisors and service program. I have not been pleased. I have been going to Nollers for 20 plus years and Steve was my advisor, and I really felt like he appreciated my business. The new advisor team never keeps you informed. Can't meet their timeline, sends emails to notify of concerns, never talks to me unless I walk up to his desk. Then their is the loud, loud music being blasted throughout the customer waiting area. More
by Bob
December 09, 2024
Derek Snyder was the best service person I have ever dealt with in my life. He makes you feel like a priority and makes things happen in a timely manner. In my opinion, he should be a management positio dealt with in my life. He makes you feel like a priority and makes things happen in a timely manner. In my opinion, he should be a management position. He keeps me in the loop of what is going on with my truck. Others have said they would return my calls, and never have. Thanks to Derek, I am a happy customer More
by Brian
Employees Worked With
Derek Snyder
December 01, 2024
Very knowledgeable, nice staff. Truck no longer leaks and Bryan was very considerate in explaining the timeline of repairs especially with the holiday. Truck no longer leaks and Bryan was very considerate in explaining the timeline of repairs especially with the holiday. More
by readbypage
October 31, 2024
Great experience, everyone was nice and Sloane was very helpful. Highly recommend looking here for a vehicle helpful. Highly recommend looking here for a vehicle More
by whiteannalissa
Employees Worked With
Other Employees :
Sloane Reina Maldonado
October 30, 2024
Sloane was very patient and caring towards our time and helped us out immensely!! Highly recommend!!! helped us out immensely!! Highly recommend!!! More
by Ramon
October 23, 2024
Nathan was the service attendant and was unpleasant almost from hello. Usually takes hour to hour and 15 minutes to do the service on my vehicle. I arrived at 9:30 and at 11:20 I went to check on it an almost from hello. Usually takes hour to hour and 15 minutes to do the service on my vehicle. I arrived at 9:30 and at 11:20 I went to check on it and didn’t see it in the garage, Nathan had gone to lunch so someone else looked into it for me. When they brought the car up the paper showed that the cabin filter was at critical of needing replaced. I ask if it had and they said they would have hand to ask me for authorization. I ask why no one asked because I would have had it done to save another trip into the shop. The guys that helped find my vehicle and visit with me were pleasant and professional. I have made a note to be sure to not have Nathan assigned to me in the future. This was my 3rd new Edge I purchased from you and never had any issues in the past. More
by jan
Employees Worked With
Nathan
